Careers in Human Development

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Title: Community Health WorkerCompany: Oak Street HealthRole Description:The purpose of a Community Health Worker (CHW) at Oak Street Health is to act as the bridge between our patients, community, and medical systems in order to remove barriers and increase wellness across all life domains. A CHW is a patient’s advocate or liaison, accompanying patients through proactive in-person and phone outreach based on their care needs to promote health literacy and increase access to resources needed to live healthier lives. High levels of flexibility, problem solving, strong communication, and an intimate knowledge of the community served are required to be successful.CHWs work closely with Medical Social Workers to manage patient care plans, support care team decision making, and coordinate clinical and complementary services needed to provide high quality health care and improve the quality and cultural competence of service delivery. CHWs are expected to work within their scope of practice. There is no expected clinical license for this position.Core Responsibilities: Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs Manage patient referrals defined by the care team & collaborate with the Medical Social Worker on action plan Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations) Form relationships with and build an inventory of local community organizations that may benefit our patients Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health. Assist patients with completion of applications for accessing eligible benefits and resources Promote goal setting and achievement to improve patients’ quality of life and self efficacy with patients. Goal definitions are agreed upon by the care team Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting) Community Health Workers should plan to spend about half of their time outside of the center in patient-centered locations; this means having access to a reliable means of transportation to do so is required Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointments Complete referrals to organizations and agencies as needed Deliver culturally appropriate health education in the areas where OSH has provided competency training to the CHW Support care team decision making through participation in interdisciplinary team meetings Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team Other duties as assigned What we’re looking forRequired: Minimum of 1 year of experience in healthcare, community-based, case management, or social service environment Strong oral and written communication skills Ability to manage multiple priorities while maintaining a positive attitude Dedication to serving the community and building meaningful relationships Proficient computer skills (i.e. Windows, GSuite, Microsoft, etc.) Access to reliable transportation and ability to travel throughout the community to various locations US work authorization Strongly Preferred: Fluency in language that is commonly spoken in the community when necessary. Most often this will include Bilingual English/Spanish Experience working on multidisciplinary teams with organizations, agencies, patients, and community members Knowledge of community resources and resource navigation Preferred: Community Health Worker certification or Associates or Bachelors in a related field is a plus Experience utilizing electronic medical record systems A problem-solving orientation and a flexible and positive attitude Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$18.50 - $35.29This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 08/28/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Title: Center Operations SupervisorCompany: Oak Street HealthRole Description:Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care. Core Responsibilities: Support front desk coverage and contribute to service teamwork Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences Monitor provider schedules daily to ensure smooth flow of patient visits Manage the transportation schedule to maximize company resources and delivery on a positive patient experience Complete daily operational rounds to confirm foundational activities have been completed Monitor outstanding work queues, checklists and other performance indicators Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed Help maintain the welcome space and community room to promote a positive patient experience and support growth Own facilities management to keep the center safe, clean, and functional Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff Leverage practice dashboards and reports to identify areas for operational improvement Structure and facilitate service and clinical team huddles Engage in service recovery efforts, as needed and facilitate resolution Champion new initiatives as workflows are improved and new services are added Champion organizational operating procedures De-escalate conflict as it arises, and seek resolution Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows Other duties, as assigned  What are we looking for? An exceptional ability to solve problems and think critically Strong collaboration skills and demonstrated success working within a team A flexible and positive attitude Ability to work in a fast-paced, often ambiguous environment A proactive and adaptable working style; able to take ownership of tasks 2+ years professional experience in a customer service setting 1+ year experience leading a team preferred Proficient PC skills Associate's degree required, Bachelor's degree preferred US work authorization Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$43,888.00 - $93,574.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.   Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 10/14/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Title: Community Health WorkerCompany: Oak Street HealthRole Description:The purpose of a Community Health Worker (CHW) at Oak Street Health is to act as the bridge between our patients, community, and medical systems in order to remove barriers and increase wellness across all life domains. A CHW is a patient’s advocate or liaison, accompanying patients through proactive in-person and phone outreach based on their care needs to promote health literacy and increase access to resources needed to live healthier lives. High levels of flexibility, problem solving, strong communication, and an intimate knowledge of the community served are required to be successful.CHWs work closely with Medical Social Workers to manage patient care plans, support care team decision making, and coordinate clinical and complementary services needed to provide high quality health care and improve the quality and cultural competence of service delivery. CHWs are expected to work within their scope of practice. There is no expected clinical license for this position.Core Responsibilities: Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs Manage patient referrals defined by the care team & collaborate with the Medical Social Worker on action plan Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations) Form relationships with and build an inventory of local community organizations that may benefit our patients Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health. Assist patients with completion of applications for accessing eligible benefits and resources Promote goal setting and achievement to improve patients’ quality of life and self efficacy with patients. Goal definitions are agreed upon by the care team Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting) Community Health Workers should plan to spend about half of their time outside of the center in patient-centered locations; this means having access to a reliable means of transportation to do so is required Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointments Complete referrals to organizations and agencies as needed Deliver culturally appropriate health education in the areas where OSH has provided competency training to the CHW Support care team decision making through participation in interdisciplinary team meetings Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team Other duties as assigned What we’re looking forRequired: Minimum of 1 year of experience in healthcare, community-based, case management, or social service environment Strong oral and written communication skills Ability to manage multiple priorities while maintaining a positive attitude Dedication to serving the community and building meaningful relationships Proficient computer skills (i.e. Windows, GSuite, Microsoft, etc.) Access to reliable transportation and ability to travel throughout the community to various locations US work authorization Strongly Preferred: Fluency in language that is commonly spoken in the community when necessary. Most often this will include Bilingual English/Spanish Experience working on multidisciplinary teams with organizations, agencies, patients, and community members Knowledge of community resources and resource navigation Preferred: Community Health Worker certification or Associates or Bachelors in a related field is a plus Experience utilizing electronic medical record systems A problem-solving orientation and a flexible and positive attitude Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$18.50 - $42.35This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 07/15/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

DescriptionSummary: The associate is responsible for the duties and services that are of a support nature to the Revenue Cycle division of CHRISTUS Health. The associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of this Job is to ensure account resolution and reconciliation of outstanding balances for CHRISTUS Health patient accounts. The Job works in a cooperative team environment to provide value to internal and external customers. The associate must demonstrate a consistently high degree of proficiency in their primary position within the Patient Financial Services Department of CHRISTUS Health. The associate is responsible for a variety of activities in the department while applying one's expertise and knowledge within the unit. The Job provides opportunities to increase one's scope of responsibility within the PFS Department. Working in partnership with the management team serves as a resource for innovation, staff support, and process improvements. The Patient Financial Specialist Lead carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health, and fully supports CHRISTUS Health's core values of Dignity, Integrity, Compassion, Excellence, and Stewardship. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network. Provide on-the-job training as needed and provide a source of knowledge for staff inquiries. Demonstrates a strong understanding of payer benefits requirements, on-line claims status, submission, billing, cash application, and reconciliation procedures. Approve or deny requested adjustments and refunds within role thresholds. Adapt to process and procedure evaluations and improvements, support continuous change, and willingly manage special projects in addition to normal workload and other duties as assigned. Remain flexible if duties are reassigned, which may involve transferring to a more appropriate unit in order to best serve PFS and CHRISTUS Health. Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution while maintaining account integrity and compliance with payer and/or government regulations. Ensures quality and productivity standards are met or exceeded. Appropriately documents patient accounting host system or other systems utilized by Patient Financial Services in accordance with policy and procedures. Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience. Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort. Continually seeks to understand and act upon customer needs, concerns, and priorities. Meets customer expectations and requirements, and gains customer trust and respect. Demonstrates expertise in role requirements as outlined in the job description for a specific area of responsibility. Must have in-depth knowledge and ability to maneuver efficiently through Patient Accounting Systems, Document Imaging, Databases, etc. Strong understanding of systems from an end-user and processing perspective. Must have good technical aptitude working with a variety of MS Office products (Word, Excel, PowerPoint, Outlook) and/or ability to learn and develop more advanced skills with the various applications. Professional and effective written and verbal communication required. Must have good understanding of the various areas of government, non-government programs, billing, customer service and cash applications. Understanding of alternative Business Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred. Job Requirements: Education/Skills HS Diploma or equivalency required. Post HS education preferred. Experience 5-7 years of experience preferred. Demonstrated success working in a team environment focused on meeting organization goals and objectives required. Experience in role requirements as outlined in job description for specific area of responsibility preferred. College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience. Must have an understanding of alternative Business Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred. Experience working within a multi-facility hospital business office environment preferred. Licenses, Registrations, or Certifications None required.   Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

DescriptionSummary: This position requires the ability to work independently researching and reviewing inquiries from members and providers. Also requires knowledge of benefit interpretation, claims reviews, CPT and ICD coding. Responsible for reviewing, classifying, researching and resolving member complaints (grievances and/or appeals) and communicating resolution to members or their authorized representatives in accordance with the standards and requirements established by the Centers for Medicare and Medicaid Services and TRICARE. Coordinates with pertinent departments to effectuate resolution resulting from grievance and appeals resolution decisions made at the plan level or by independent review entities. Adheres to CHRISTUS Health Plan policies and procedures which are based on regulated state and federal policies pertaining to the processing of grievances and appeals. Analyzes grievance and appeals data and develops tracking and trending reports at prescribed frequencies for the explicit purpose of identifying and communicating trended root causes of member and provider dissatisfaction. Recommends process improvements to pertinent departments within the CHRISTUS Health Plan organization in order to achieve member and provider satisfaction and/or operational effectiveness and efficiencies which contribute to maximum Medicare STAR ratings. Responsibilities: Research and provide resolution to issues such as claim denials, member and provider complaints, and reconsideration and redetermination requests Review and respond to complaints, grievances and appeals within the stated time frame for each request Ensure 95% compliance with the Center for Medicare and Medicaid Services (CMS) guidelines is met by adhering to all state and federal regulations Analyze and resolve customer inquiries by adhering to CMS guidelines and CHRISTUS Health internal policies and procedures Actively communicate with other associates to guarantee accurate and timely responses to inquiries involving internal/external customer needs Be proactive in educating members, providers and others about CHRISTUS Health plans appeal/grievance process, plan terminations, contract terminations and benefit summary Certify that providers and members are reimbursed accordingly using Medicare reimbursement policies and procedures Requirements: Associate Degree Preferred.  Previous Appeals and Grievance experience with Managed Care Plans.  Good typing and letter writing skills.  Excellent written and oral communication skills.  Excellent research and analytical skills.  Basic computer knowledge.  Excellent customer service skills.  Ability to work well with diverse groups of individuals.  Utilizes effective communication and conflict management skills.  Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Board Certified Behavior Analyst (BCBA) – School-BasedLocation: Joliet, ILSchool Year: 2025–2026Position Type: Full-TimeWe are seeking an experienced Board Certified Behavior Analyst (BCBA) to join a supportive school team in the Joliet, IL area for the 2025–2026 school year. This is a full-time, on-site position working within a school setting to support students with behavioral and developmental needs.Position Overview:The BCBA will play a key role in developing and implementing behavior intervention strategies, supporting students, and collaborating with school staff to promote positive outcomes across educational environments.Responsibilities: Conduct Functional Behavior Assessments (FBAs) and develop Behavior Intervention Plans (BIPs) Provide direct and consultative behavioral support to students Collaborate with teachers, administrators, and related service providers Train and support staff on behavior strategies and interventions Monitor student progress and adjust plans based on data Participate in IEP meetings and multidisciplinary team discussions Ensure compliance with state and district guidelines Qualifications: Active IL BCBA certification required Master’s degree in Applied Behavior Analysis, Psychology, Education, or related field Previous school-based experience required Strong knowledge of behavior intervention strategies and data collection methods Excellent collaboration and communication skills Compensation & Benefits: Competitive compensation based on experience (W2, hourly); starting at $55/hour Comprehensive benefits package (Medical/Dental/Vision) PTO 401K If you are a dedicated BCBA with school-based experience and a passion for supporting student success, we encourage you to apply!#cat3

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram. Position Summary:We have an exciting opportunity to join our team as a Community Health Worker - Spanish Speaking Required - Fulltime. In this role, the successful candidate The Community Health worker is part of an interdisciplinary team that includes, but is not limited to, medical and behavioral health providers servicing patients in a primary care setting. By ensuring patients remain or become engaged in services/programming, are educated about self-care issues, and are assisted with access to care, the Community Health Worker will be part of a team that improves patient health and thus quality of life. Job Responsibilities: Support patients in following recommendations that support brain health such as nutrition, sleep, exercise, and medication adherence.  Assess patients for social drivers of health Assist patients in accessing a full range of needed medical, behavioral health, chemical dependency, and community services. Participate in all required trainings.  Advocate for patients when barriers to care exist including language and literacy barriers, access to transportation, problems with insurance coverage, access to technology such as MyChart, child care problems, appointment scheduling conflict, etc. Provide education and coaching to parents to promote positive health outcomes.  Provide office and community based support services to patients (E.g.- Patient escorts to medical appointments, medical appointment reminders, assistance with obtaining medications from pharmacies, etc.) Screen patients for program and benefit eligibility and assist with benefit applications and connection to services that impact patients physical health and emotional well-being. Document all work with patients in Compass Rose module of EPIC and other required platforms in compliance with department standards. Complete care plans with patients in collaboration with clinical team.  Support the development of culturally tailored and linguistically appropriate health education materials.   Maintain caseload size established by the department and meet monthly outreach and engagement productivity requirements. Perform other duties as assigned or volunteered in alignment with FHC mission, goals and values. Prepare for and participate in any individual or team meetings/supervision as required by the department. Utilize necessary web based applications and other technologies on a variety of platforms to address population management goals and departmental needs Minimum Qualifications:To qualify you must have a High School Diploma/GEDCandidate should have at least 1 year experience in a health service related field. Bi-lingual- English/Spanish or Chinese, Arabic, Russian or Yiddish depending on targeted patient population.Computer literate (Microsoft Office), telephone, fax machine, and photocopy machine skills required. Preferred Qualifications:Experience in community outreach and engagement. Bachelor's degree Qualified candidates must be able to effectively communicate with all levels of the organization. Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $50,467.14 - $50,467.14 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here

DescriptionSummary: The Community Services Coordinator coordinates the administrative aspects of a community health or grant related program. Working collaboratively as a part of a team and under the direction of the Program Director, this role supports recruitment, onboarding, and training efforts. The Community Services Coordinator monitors implementation; reviews data, reports, and programmatic documents; and maintains records for compliance with requirements. This role communicates and collaborates with internal and external partners to strengthen relationships to enhance program outcomes. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Assists with planning and implementing program activities under the direction of the Program Director. Supports recruitment, onboarding, training, and technical assistance activities. Reviews and audits program data for quality and accuracy. Reviews and processes timesheets, ensuring accuracy and that signatures are obtained. Monitors cumulative hours of each team member and ensures each team member is on track to meet time requirements. Coordinates the monthly team member report process, ensuring reports are completed, reviewed, and summarized for program leadership. Supports the onboarding process to ensure all requests are completed and documents are prepared in alignment with program policies and procedures. Coordinates the annual review of program documents, such as contracts and policies, to ensure appropriate updates and modifications. Assists with the review of data and creation of reports and presentation to address the needs of funders, partners, and CHRISTUS leadership. Maintains records in compliance with CHRISTUS and funder polices and regulations. Reviews and prioritize programmatic support requests from ministry partners and team members. Communicates and collaborates effectively within a team and with internal and external partners. Implements strategies for authentic community engagement and connects community organizations with CHRISTUS Community Impact initiatives. Must have excellent written and verbal communication skills. Must have strong time management, organization, and prioritization skills. Must have strong interpersonal and collaboration skills to work effectively in a team setting and with diverse individuals. Must have basic analytical and synthesis skills to summarize quantitative and qualitative information. Perform other duties as assigned. Job Requirements: Education/Skills• Bachelor’s degree in related field required, • In lieu of a Bachelor’s degree, a High School diploma or GED and four (4) years of relevant work experience above the minimum qualification. Experience• 2 years of experience in Public Health, Community Health, or community planning and development strongly preferred.• Demonstrated proficiency in computer applications, including the Microsoft Office Suite. Licenses, Registrations, or Certifications• N/A In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.  Work Schedule: 5 Days - 8 Hours Work Type: Full Time

DescriptionSummary: This position requires the ability to work independently researching and reviewing inquiries from members and providers. Also requires knowledge of benefit interpretation, claims reviews, CPT and ICD coding. Responsible for reviewing, classifying, researching and resolving member complaints (grievances and/or appeals) and communicating resolution to members or their authorized representatives in accordance with the standards and requirements established by the Centers for Medicare and Medicaid Services and TRICARE. Coordinates with pertinent departments to effectuate resolution resulting from grievance and appeals resolution decisions made at the plan level or by independent review entities. Adheres to CHRISTUS Health Plan policies and procedures which are based on regulated state and federal policies pertaining to the processing of grievances and appeals. Analyzes grievance and appeals data and develops tracking and trending reports at prescribed frequencies for the explicit purpose of identifying and communicating trended root causes of member and provider dissatisfaction. Recommends process improvements to pertinent departments within the CHRISTUS Health Plan organization in order to achieve member and provider satisfaction and/or operational effectiveness and efficiencies which contribute to maximum Medicare STAR ratings. Responsibilities: Research and provide resolution to issues such as claim denials, member and provider complaints, and reconsideration and redetermination requests Review and respond to complaints, grievances and appeals within the stated time frame for each request Ensure 95% compliance with the Center for Medicare and Medicaid Services (CMS) guidelines is met by adhering to all state and federal regulations Analyze and resolve customer inquiries by adhering to CMS guidelines and CHRISTUS Health internal policies and procedures Actively communicate with other associates to guarantee accurate and timely responses to inquiries involving internal/external customer needs Be proactive in educating members, providers and others about CHRISTUS Health plans appeal/grievance process, plan terminations, contract terminations and benefit summary Certify that providers and members are reimbursed accordingly using Medicare reimbursement policies and procedures Requirements: Associate Degree Preferred.  Previous Appeals and Grievance experience with Managed Care Plans.  Good typing and letter writing skills.  Excellent written and oral communication skills.  Excellent research and analytical skills.  Basic computer knowledge.  Excellent customer service skills.  Ability to work well with diverse groups of individuals.  Utilizes effective communication and conflict management skills.  Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.  Occ Summary The Population Health Specialist will develop, implement, and evaluate comprehensive patient plans to ensure that patients receive appropriate overall medical care, therapy and training services, in an effort to enable their recovery or management of complex, chronic health conditions. The Population Health Specialist is responsible and accountable for supporting clinical expertise for specific complex patient populations. This role will perform supporting clinical disease management, assessment of disease states and utilization, care plan development and facilitation, referral to appropriate levels of care, etc. The Population Health Specialist functions as an integral part of an interdisciplinary team, ensuring excellence in patient care, in an effort to achieve optimal clinical outcomes through a seamless model of access and care. Focus on improving transitions in care for patients, physicians, family and community. Patient base consists of patients who are sub-optimal users of healthcare and/or management of chronic disease. Identify any barriers to proper utilization and determine best steps for following treatment recommendations, as well as providing resource/benefit education, counseling and self-care processes. Focus on improving transitions in care for patients, physicians, family and community. The Population Health Specialist will work as an integral part of an interdisciplinary team, ensuring excellence in patient care, in an effort to achieve optimal clinical outcomes through a seamless model of access and care. Work Performed Assess patient's condition, locate appropriate treatment and resources, ensure continuity of care and document treatment progression; provide individual counseling sessions concerning rehabilitation treatment and health maintenance. Document interventions within medical record system(s) to collaborate with health care providers and monitor treatment programs. Assess the overall health and health education needs of the patient. Review patient data related to disabilities or medical limitations and maintain liaison with primary health care provider. Participate in multi-disciplinary teams to promote a healthy context or social environment; developing and supporting local partnerships to broaden the local response to health inequalities and advocate for patient acting in support providers. Review and evaluate Admission, Discharge and Transfer (ADT) electronic alerts, electronic medical recordnotes or other patient trend data. Use communication systems and telephone consultation in order to ascertain needs of identified patients. Conduct community, telephone and practice encounters with patients and other care management team members to identify care plans, barriers and goals. Follow-up with patients and providers on identified health care needs and identify possible resources to address those concerns and/or work with care management team to address concerns in a multi-disciplinary method. Facilitate and manage referrals from referral specialist, providers, and other care management staff to ensure that identified red flags and healthcare needs of patients are addressed. Provide individual consults to patients on health education issues. Develop the health awareness of individuals, as well as groups and organizations, empowering them to make better health choices. Provide specialized treatment, implementation of care plans, and education to patients while exercising discretion and independent judgment; following established policies and procedures. Assess the educational needs of the patient/caregiver as it relates to the disease process, alterations in function, and assimilation back into the home and community. Address the total needs ofthe individual: medical, psychosocial, behavioral, and spiritual. Monitor access to care, services, and treatment including linkage to the medical home. Involve the patient and their support systems (i.e. caregiver, family, etc.) in the decision-making process. Use proven processes to measure patient’s understanding and acceptance of the proposed plan(s), willingness to change, and support to maintain health behavior change. Apply teaching and learning theories to assist patients and families with physical and emotional impact of body changes and chronic illness. Document and communicate with all provider(s) and member(s) of the care team as needed to minimize fragmented care. This will include navigating transitions of care – generally from hospital to home or community facilities. Monitor quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s). Determine patient care plan using data from multiple sources such as patient medical records, claims, and program metric reports to prioritize individuals for outreach, education, and intervention. Participate in quality/performance improvement projects and provide presentations of outcomes in various group settings, including provider and practice meetings, as needed. This position may require home visits however; position specific details and duties are available upon request. The work activity and patient acuity levels can create a stressful atmosphere. Knowledge, Skills and Abilities The work activity and patient acuity levels can create a stressful atmosphere, therefore individuals successful in this job are: -- Organized and motivated by a fast-paced environment -- Able to manage multiple tasks/projectssimultaneously -- Proficient in review and assess needs quickly -- Strong with the use of computer software tools and data files -- Comfortable with continuous change and self-initiating -- Able to complete documentation in a quick and efficient manner (will be in legal medical record and other software systems developed for care management and population based program metrics) Level Characteristics Additional job expectations include the ability to: -- Maintain strict confidentiality -- Promote programs and services to community -- Build effective and trusting relationships with patient/peers -- Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests -- Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions -- Demonstrate confidence, compassion, political savvy, as well as attention to detail to apply these skills as decisions dictate -- Use data to analyze trends and to verify data Minimum Qualifications Education Bachelor's degree in business, behavioral/social sciences, public health or related population health field. Experience Work requires three years of experience in a business, behavioral/ social sciences, public health or related population health field. Sales and Marketing background, along with professional experience in Social Work, Disease Management, and experience working directly with Physicians and Advanced Practice Providers is strongly preferred. Degrees, Licensures, Certifications N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital—Brooklyn, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram. Position Summary:We have an exciting opportunity to join our team as a Administrative Fellow - Brooklyn. In this role, the successful candidate The Administrative Fellows are members of the Hospital Operations team and work directly with senior-level administrators. The program is structured to provide the Fellows with experience in all aspects of the management of an academic medical center and to develop their leadership and management skills. The Fellows also rotate on-call responsibilities with the administrators. Job Responsibilities: Provides administrative support for Hospital Operations committee meetings including agendas, key decisions, and follow-up action items Plan and manage Hospital Operations projects as determined by Director of Hospital Operations and Analytics Manage project meetings using project plans to meet key deadlines and ensure progress on the project Minimum Qualifications:To qualify you must have a MHA or equivalent from an accredited graduate program in healthcare administration.Qualified candidates must be able to effectively communicate with all levels of the organization. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital—Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Hospital—Brooklyn is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $60,062.58 - $83,500.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here

DescriptionSummary: Interviews patients and relatives to obtain social history relevant to medical problems and planning. Assists patients with environmental difficulties that interfere with obtaining maximum benefits from medical care. Serves as liaison between medical and nursing staffs, patients, relatives and appropriate outside agencies. Interprets and assists in resolving social problems that relate to medical condition and/or hospitalization. Responsibilities: The Social Worker is responsible for meeting patient need for the continuum of care by the discharge planning process. Directs access to appropriate community and adjunct resources that foster quality of life. Interviews patients and their family members/support systems to obtain an age-specific psychosocial assessment. Assist patients and families in adjustments to illness and disabilities and resolving personal financial and environmental difficulties which interfere with the care management process. Provides crisis intervention, individual and family therapy where skilled social work judgment is required. Provide discharge arrangements beginning upon patient’s admission. Attends and actively participates in interdisciplinary patient care rounds and works with the health care team to collaboratively formulate appropriate and realistic discharge plans. Assesses the psychosocial needs of family members / support systems that may interfere with optimizing the patient’s care management. Demonstrates awareness of the importance of addressing patient’s quality of life by maintaining current and up to date information of community resources and refers patients to those community resources which will enhance patient’s life. Provides resource/referral for counseling services and other recognized psychosocial therapies, child abuse referrals, adult protective service referrals, guardianship petitions and psychiatric petitions. Initiates referrals and appears in court as subpoenaed. Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the age-specific and developmental needs of the patients served by the department. Provides referral to Spiritual Care and assist in crisis intervention to patients and their family members involved in emergency trauma, deaths, loss of home, family violence, etc. Assess high-risk patients who exhibit behaviors that are maladaptive to the adjustment of the illness and /or disability. Requirements: Bachelor's Degree LBSW in state of employment Work Schedule: 5 Days - 8 Hours Work Type: Full Time

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.Medical Secretary - Community Health Clinics  At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Holton Wellness Clinic is a community-based site partnering with Lincoln Community Health Center to provide compassionate, high-quality care to individuals and families who may face barriers such as limited insurance coverage, financial hardship, or access challenges. The clinic offers comprehensive, affordable services to a diverse patient population, including insured, uninsured, underinsured, low-income, non-English speaking, and medically underserved individuals, while ensuring coordinated and seamless care within the community it serves. What you will do: As a Medical Secretary, provides crucial administrative support to the community clinics, ensuring the efficient daily operation of the clinic. This role is vital in maintaining a smooth workflow for both providers and patients. The Staff Specialist will be the primary point of contact for clinic operations, facilitating communication between staff, providers, and external contacts, while ensuring all administrative tasks are handled effectively.Key Responsibilities: Scheduling & Patient Coordination: Schedule patient appointments and coordinate with providers to manage appointment flow effectively. Communicate with patients regarding their appointments, rescheduling as needed. Handle incoming patient calls and inquiries in a professional, courteous manner. Administrative Support: Answer phone calls, maintain clear communication, and direct calls to appropriate staff. Process income verification for patients seeking discounted fee rates. Perform general office duties such as copying, faxing, filing, and maintaining organized documentation. Order office supplies and maintain inventory to ensure clinic operations run smoothly. Communication & Coordination: Maintain open communication with providers, nursing staff, and other clinic teams. Serve as the main point of contact for all operational aspects of the clinic. Create and maintain spreadsheets for tracking appointments, patient data, or operational performance metrics. Support for Providers and Staff: Assist providers with administrative needs, ensuring that clinic processes are optimized for efficiency. Attend clinic meetings to represent the administrative perspective and provide insights on operational improvements. Collaborate closely with other administrative staff and medical professionals to ensure seamless patient care and efficient operations. Customer Service: Provide excellent customer service to patients and external contacts, answering questions or directing them to the appropriate person. Work as part of the team to ensure that patient needs are met in a friendly and professional manner. Clinic Operations: Act as the operational backbone of the clinic by ensuring daily functions run smoothly. Troubleshoot and resolve any operational issues that may arise, ensuring minimal disruption to patient care. Support team efforts to improve clinic processes and patient flow.  What you will need: EducationWork requires a general educational background normally equivalent to a high school education. Required Experience Work requires two years of related medical clerical experience sufficient to acquire skills in transcribing medical terminology, office organization and communications. Strong administrative and organizational skills, with attention to detail. Previous experience in an administrative or customer service role, preferably in a healthcare or clinic setting. Excellent communication skills, both verbal and written. Ability to work well with diverse teams and manage multiple tasks simultaneously. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with scheduling and electronic medical record management (EPIC) software is a plus. Strong problem-solving skills and the ability to handle sensitive or confidential information with discretion. Bilingual Spanish Speaking (preferred but not required)  Degrees, Licensure, and/or CertificationN/A Knowledge, Skills, and Abilities Ability to work under pressure while maintaining a high level of accuracy. Excellent time-management skills, able to prioritize tasks and meet deadlines effectively. Strong interpersonal skills with the ability to provide exceptional customer service to both internal and external contacts. Skilled in managing front desk operations such as greeting patients, checking patients in and out, maintaining a professional reception environment, and assisting with general inquiries. Proficient in answering and triaging high‑volume patient calls, routing inquiries appropriately, documenting messages, and providing clear, courteous communication. Familiarity with commonly used medical terminology and the ability to apply it effectively in patient interactions, documentation, and coordination with clinical teams. EPIC  Distinguishing Characteristics of this LevelN/A  Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram. Position Summary:We have an exciting opportunity to join our team as a Patient Navigator - Spanish Speaking Required. In this role, the successful candidate The Patient Navigator coordinates patient care services as well as provides outreach, education and referral services to patients. The Patient Navigator is responsible for carrying out tasks that are needed to execute the medical and support service plan. Depending on grant requirements and population served, the Patient Navigator may provide rapid HIV testing and pre- and post-test counseling. Job Responsibilities: Participates in trainings, conferences, meetings, and quality improvement efforts as assigned. Ensures patients make and keep appropriate health and social services appointments; accompanies patients to primary care appointments and to other health care and social service encounters, as appropriate. Provides education, risk-reduction counseling, and skill-building services to the patients, as necessary per patient needs and grant requirements. Depending on grant requirements and population served, may provide rapid HIV testing and pre and post test counseling. Performs entitlement reassessment and follow-ups. Coordinates ongoing navigation and logistical support for appointment keeping reminders, transportation and childcare arrangements, as appropriate. Provides critical information to other members of the health care team based on observations in the field or in patient encounters. Educates, coaches and empowers patients Depending on needs, may provide DOT (Daily Observed Therapy); if providing DOT, must observe and record patient self-administration of medications. Minimum Qualifications:To qualify you must have a Bachelors degree, or equivalent combination of education and patient navigation/case management experience (e.g., Associates degree and two years experience, high school diploma/GED and four years experience). Past experience and employment in a hospital or health care setting preferred. Fluency in Spanish strongly preferred. Basic Life Support (BLS) Certification through the American Heart Association is required at the time of hire and is required to be maintained. Qualified candidates must be able to effectively communicate with all levels of the organization. Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $42,783.13 - $44,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.   What You Get Beyond Your PaycheckWhen you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) Optional dental, vision, and life insurance—at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care Employee discounts on things like gym memberships, electronics, and entertainment  You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.You can see all the details here: ERS recruitment brochure Functional Title: CBC CMO SUPERVISOR Job Title: CBC CMO SUPERVISOR Agency: Dept of Family & Protectve Svc Department: 02 CBC DFPS CASE MGT OVRST Posting Number: 17006 Closing Date: 05/27/2026 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $6,377.50 - $10,785.83 Pay Frequency: MonthlySalary Group: TEXAS-B-26 Shift: Day Additional Shift:  Telework: Eligible for Telework Travel: Up to 30% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location:  Job Location City: LUBBOCK Job Location Address: 5806 34TH ST Other Locations: Lubbock; Abilene; Wichita Falls MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1 5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12   Brief Job Description: This position works under the direct supervision of the Regional Director and supervises staff along with managing Community Based Care Oversight and Technical Assistance program activities related to Child Protective Services. This position performs advanced quality assurance, monitoring, analytical, research and consultation work to ensure overall compliance, quality assurance and accuracy within the CBC program. Serves as a subject matter expert regarding Child Protective Services (CPS) program policy, procedures, requirements and best practices. Administers CBC quality assurance programs and activities. Oversees program case reviews and administers other quality assurance monitoring activities to ensure CBC program compliance and effectiveness. Evaluates and monitors CBC field performance, identifies and assesses field operations trends, and resolves issues. Analyzes, interprets, compiles and reports results of quality assurance reviews and activities to CPS and other DFPS staff, management and program leadership. Identifies trends, gaps in policies, processes and knowledge, and proposes recommended solutions and training. Provides technical guidance and subject matter expertise regarding CPS and the CBC program, quality control assessments, activities and results. Provides CPS program information and communication to ensure updated knowledge base regarding CPS program policies, procedures, trends, legislation, requirements and to resolve quality assurance issues. Administers quality control activities for CBC, reports recommendations to DFPS management and CBC leadership, and provides subject matter expertise and support in development and application of corrective measures. Represents the CPS program at external events and works directly with external stakeholders. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.  Essential Job Functions: Oversees the work of assigned staff, and confers with staff on program issues and problems in order to identify solutions.  Evaluates program performance through case readings, reports, and observations of unit operations to ensure unit compliance with policies, procedures, and service control requirements.  Prepares management reports, analyses, and correspondence on the effectiveness of program activities.  Prepares and evaluates program budgets.  Implements program guidelines, procedures, policies, rules, and regulations; and monitors compliance with policies and procedures. Implements schedules, priorities, and standards for achieving goals; and monitors activities.  Participates in the development of program goals and objectives. Provides training or technical assistance in a program area.  Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisals.  Develops and conducts presentations for communities, clients, staff, management, or elected officials.   May assist with the development of policy and procedure manuals. Supervises the work of others.  Supports DFPS-SSCC program collaboration (FBSS, CPI) Training and direct supervision of regional Case Management Oversight and Technical Assistance staff.  Directs case review process. Quality assurance reviews of cases read by CMO staff. (Unless supported by other staff) Regularly reviews case read results and systems data to identify technical assistance needs during the transition and ongoing.  Directs and tracks technical assistance activities. Elevates concerns or issues not resolved with SSCC at CMO/PD level.  Reports on Continuous Quality Improvement process / quality trends from case reviews.  Reports on technical assistance activity.  Makes recommendations for SSCC quality improvement plans or other contract actions related to quality case management services.  Performs related work as assigned  Knowledge, Skills and Abilities: Knowledge of Texas and Federal laws relating to Child Protective Services.  Knowledge of quality assurance programs and practices. Ability to interpret and compare CPS policy to documented case actions to ensure compliance with state and federal regulations. Ability to negotiate available services, to communicate effectively, and to supervise the work of others.  Ability to read technical narratives, interpret industry terminology, and extrapolate information from incomplete documentation.  Ability to plan, coordinate, and administer quality assurance program activities.  Ability to prepare and present training curricula in person and remotely.  Ability to communicate effectively. Ability to plan, assign, and/or supervise the work of others.  Registrations, Licensure Requirements or Certifications: N/A  Initial Screening Criteria: Graduation from an accredited four-year college or university; 5 years’ experience working in Child Protective Services, with a preference for two years of full-time experience in a Child Protective Services supervisor or management position.  Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.Applicants selected for hire must pass a background check and if applicable a driver’s record check.State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Could you be our next Per Diem, Group Therapist for Inpatient Psych?Why work as a Per Diem, Group Therapist with Main Line Health?Make an Impact!Working as a Group Therapist in our adult Inpatient Psychiatry Unit at Bryn Mawr Hospital, you will be responsible for assessing and treating patients through structured group therapy sessions and individualized interventions when appropriate. You will also facilitate psychoeducational, process, and skills-based groups rooted in Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT) principles. As a Group Therapist, you will incorporate a range of therapeutic modalities, including art, music, recreation, and occupational therapies, to support patient engagement and recovery. This position plays a key role in enhancing the patient experience and contributing to meaningful improvements in patients’ lives.Develop and Grow Your Career!Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.Join the Team!Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.Position-Specific Benefits include:We offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!Position:Group Therapist-Inpatient PsychShift:Per Diem (3, 8 hour shifts a month for a total of 24 hours); Ability to pick up additional hours! Experience: Two years experience in an inpatient psychiatric setting, preferably working with adults highly preferred.Group therapy experience highly preferredEducation: Master's in Clinical or Counseling Psychology, Social Work, Marriage and Family Therapy, Music Therapy, Art Therapy, Dance Movement Therapy, or Recreation Therapy required.Licensures/Certifications: LPC, LCSW, or LMFT Required.

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.   What You Get Beyond Your PaycheckWhen you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) Optional dental, vision, and life insurance—at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care Employee discounts on things like gym memberships, electronics, and entertainment  You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.You can see all the details here: ERS recruitment brochure Functional Title: CPS Conservatorship Worker Job Title: CPS CVS Spec I Agency: Dept of Family & Protectve Svc Department: Region 11 CPS Dir Del - CVS Posting Number: 16978 Closing Date: 06/12/2026 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $3,816.65 - $5,372.41 Pay Frequency: MonthlySalary Group: TEXAS-B-17 Shift: Day Additional Shift: Days (First) Telework: Not Eligible for Telework Travel: Up to 75% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location:  Job Location City: CORPUS CHRISTI Job Location Address: 4201 GREENWOOD DR Other Locations:  MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1 5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12   Brief Job Description: Whenever a child must be removed from their home, Texas courts appoint Child Protective Services (CPS) to serve as a "Conservator" of the child. Conservatorship Specialists are a specific type of caseworker legally responsible for a child's welfare whenever they are removed from their home and monitors children's care while in CPS conservatorship. They work closely with parents, extended family, and legal parties to help children find a permanent, safe place to live.Newly hired employees holding a Master's Degree in Social Worker may qualify for an increase at the point of hire.HELP US MAKE A DIFFERENCE:To explore more of what CPS Conservatorship Specialists do, click here.For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.  DFPS is committed to its employees' professional development and ongoing success, and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role. Essential Job Functions (EJFs): Receives cases from investigators after children are removed from their homes, placed in CPS conservatorship, and placed in care outside their homes. Determines each child’s needs and ensuring that appropriate referrals for testing, evaluations, records, or further assessments are made. Ensures all services are focused on achieving positive permanency. Working with children, families, and communities to plan for a child's permanency. Identifying potential permanency resources for the child through ongoing contact with parents, family members, and other individuals the child and family identify as important to them.   Searching for potential kinship providers throughout the case. Completing home studies of a child's family members or family friends (kinship providers) who might care for the child. Meets with the parents to assess risk and safety issues, identify behavior changes necessary to achieve child safety, referring parents to appropriate services to address the identified needs to move towards positive permanency.  Discusses with parents their progress towards making changes to behaviors that pose dangers to their child(ren). Meets with children, parents, family friends, or foster homes in public as well as in their own homes. Collaborates with a Placement Team, including Kinship staff, for placements, as needed. Participates in meetings and conferences at times and places convenient for the family members as well as everyone involved in the case.  Visits children monthly to assess the child’s feeling of safety in their current home, to plan for permanency, and to discuss their needs, wishes, and progress while in care  Attends and participates in court hearings about the child and family. This includes contacting the parties in the case before hearings, preparing court reports, and testifying in court on the child’s needs, the family’s progress, and the department’s efforts to achieve permanency for the child.     Keeps the child’s, parents, caregivers, court-appointed attorney and guardian ad litem(s) informed about the child’s circumstances and significant events. Works with the department's attorney to prepare for contested-court hearings and trials. Works with kinship caregivers and foster parents to ensure that they have what they need to care for the child or youth placed with them i.e., keeping them informed about developments in the case, returning phone calls, and in some areas of the state being available 24 hours a day / 7 days a week at certain times. Transitions children home during reunification services and provides support to the family until the legal case is closed. Supervises adoptive placements until the adoption is final or until the case is transferred to an adoption caseworker. Using effective time-management skills to make sure all key tasks are done. Documents case records by completing forms, narratives, and reports to form a written record for each client. Develops and maintains effective working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Performs other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity among coworkers, clients, and all work-related contacts. Attends work regularly in accordance with agency leave policy.  Knowledge, Skills and Abilities (KSAs):  Knowledge of child development Knowledge of family dynamics Skill in effective verbal and written communication. Skill in establishing and maintaining effective working relationships. Skill in problem solving techniques Ability to operate a personal computer. Ability to travel and attend child and family visits as well as other work related appointments and meetings after 5pm. Ability to be on call on a rotating basis and work irregular hours. Ability to work in an emotion-filled environment and which may require conducting home visits in isolated or high crime areas and may involve exposure to substandard and unsanitary living conditions.  Registrations, Licensure Requirements or Certifications: This position requires use of the applicant's personal motor vehicle to complete job functions.  Applicants for positions must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance, and license. Initial Screening Criteria: Child Protective Services Conservatorship Worker I: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience.  Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.Child Protective Services Conservatorship Worker II: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Services Specialist I for 9 months AND have received Child Protective Services Specialist Certification OR currently employed as a Child Protective Services Specialist II or Child Protective Investigations Specialist II in Texas Department of Family and Protective Services OR previously employed as a Child Protective Services Specialist II or Child Protective Investigations Specialist II in Texas Department of Family and Protective Services. Child Protective Services Conservatorship Worker III: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Services Specialist II for 9 months AND have received Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Services Specialist III or Child Protective Investigations Specialist III in Texas Department of Family and Protective Services OR previously employed as a Child Protective Services Specialist III or Child Protective Investigations Specialist III in Texas Department of Family and Protective Services. Child Protective Services Conservatorship Worker IV: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Services Specialist III for 24 months AND have received Senior Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Services Specialist IV or Child Protective Investigations Specialist IV in Texas Department of Family and Protective Services OR previously employed as a Child Protective Services Specialist IV or Child Protective Investigations Specialist IV in Texas Department of Family and Protective Services. Preferred Criteria  Degree in Social Work, Criminal Justice, Psychology, Human Development and Family Studies, Education, or Public Health. Previous professional or volunteer experience in a government agency, nonprofit, child protection, foster care, juvenile justice, mental health, or substance abuse services. Familiarity with trauma-informed care or experience conducting interviews or assessments with children and families.  Additional Information: Community-Based Care (CBC) is a new way to provide services than traditional foster care because it gives local communities the flexibility to draw on local strengths and resources and find innovative ways to meet the unique and individual needs of children and their families. CBC includes many of the services that Child Protective Services (CPS) normally provides. This includes foster care, case management, kinship, and reunification services. A single contractor in each designated community area creates a network of services, foster homes, and other living arrangements and, when ready, provides case management for each child and their family as well. CPS works with each contractor (Single Source Continuum Contractor or SSCC) to carefully manage the transition from traditional foster care to community-driven care. Full implementation of CBC is projected for the year 2029 across the state of Texas. With open proposal options, any given community or regional area may be selected for CBC transition. This position along with your job duties and function will shift form a state position with Texas Department of Family Protective Services to the SSCC, which is a private and non-profit agency serving the same foster care population. After the transition, your office location is subject to change within your same county which is expected to occur before 2029. To learn more about CBC, please visit Community-Based Care.This position may be filled at any level from a Child Protective Services Conservatorship Worker I to a Child Protective Services Conservatorship Worker IV. Factors such as education and experience may be considered when establishing the starting salary. Applicants considered for placement in this position will be required to pass a drug screening.  At the point of offer, candidates will be referred to a testing site. Note that it is important to maintain current contact information in the event you are referred for testing. A final offer of employment will not be extended until the agency receives confirmation of successful test results. During the 83rd Legislature (2013), the Texas Legislature passed Senate Bill (SB) 427 which requires prospective and current child placing agency (CPA) employees to complete a Federal Bureau of Investigations (FBI) fingerprint check. Child Protective Services functions as a CPA therefore a fingerprint check will be required for each Conservatorship (CVS) and Foster/Adoption home (FAD) direct delivery staff or applicant being considered for employment. This position will be in a mobile unit which means the majority of the work will be conducted using mobile technology, such as a tablet, while away from the office.  Being mobile requires working independently yet still being responsive to supervision and your assigned unit. Newly hired DFPS employees in eligible positions will be assigned a DFPS cellular phone.Learn about the essential COMPETENCIES required/acquired during the first few months of employment here:  DFPS - CPS Practice Guides & Core CompetenciesPHYSICAL REQUIREMENTS:These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.Physical Activities: He/she is frequently asked to stand, hear and talk; he/she is occasionally asked to climb.Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances—including last-minute situations—where you’ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.  Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.Applicants selected for hire must pass a background check and if applicable a driver’s record check.State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

We are seeking a qualified and compassionate Qualified Mental Health Professional (QMHP) to join our team. The ideal candidate will have a strong background in mental health services, particularly in working with individuals with mental health, crisis intervention, and working with the unhoused population.QMHP is someone certified with NV Medicaid due to their licensure in the following areas: LCPC, LMFT, MSW OR Licensed Clinical Social Worker.The QMHP will be responsible for providing therapeutic support, conducting patient assessments, and facilitating individual and group counseling sessions. This role requires a commitment to fostering a supportive environment that promotes mental wellness and recovery. And supervise QMHA's.Conduct thorough patient assessments to identify mental health needs and develop appropriate treatment plans. (ASAM, LOCUS, BPS, SAFE-T, COLUMBIA, etc)Provide individual and group counseling sessions, utilizing evidence-based therapeutic techniques. ( IOP, Crisis Intervention)Collaborate with a multidisciplinary team to ensure comprehensive care for clients with diverse needs.Maintain accurate medical documentation and adhere to medical terminology standards. Follow Medicaid and Medicare documentation standards.Support clients in developing coping strategies and life skills to enhance their quality of life.Engage with families and caregivers to provide education and resources related to mental health and developmental disabilities.Stay informed about best practices in social work, therapy, and mental health treatment.ExperiencePrevious experience 2+ years.Proficiency in patient assessment techniques and familiarity with medical documentation processes is essential.Experience in individual group counseling settings is preferred, along with knowledge of relevant medical terminology.Pay rate is based off experience and licensure.

职位描述：工作内容：1. 积极与学生沟通，充分了解学生的信息并进行整合；2. 根据客户情况收集、整理、审核文案材料，了解对应国家相应大学的申请政策;3. 按照客户需求申请学校、专业等信息递交申请，及时跟进申请状态。4. 帮助学生制定升(转）学方案，统筹规划学生的全部申请流程，包括文书审核，完成申请网申系统，面试辅导，与学校无时差沟通以及拿到录取后的入学准备工作职位要求：1. 对留学申请流程熟悉，有业内资源者优先；2. 具备美国留学背景，美国研究生毕业者优先；3. 中英文表达流利熟练，擅长与人沟通；4. 对教育工作有热情、有耐心，并具有亲和力；5. 有快速学习能力和极强反应力，且愿意不断完善自身知识储备。请以“应聘职位+姓名”为邮件标题，发送简历及Cover letter至：hr@ivyelite.netWork content1. Actively communicate with students, fully understand their information and integrate it.2. Collect, organize, and review documentation materials based on client situations, understand the application policies of corresponding universities in various countries.3. Submit application information such as schools and majors according to client needs, and follow up on application status promptly.4. Assist students in devising transfer or admission plans, coordinate and plan the entire application process for students, including document review, completion of application online systems, interview coaching, communication with schools across time zones, and preparation for enrollment after acceptance.Job Requirements1. Familiar with the application process for studying abroad, those with industry resources are preferred;2. With a background of studying in the United States, graduates from the United States are preferred;3. Fluent and proficient in both Chinese and English, good at communicating with others;4. Have enthusiasm, patience, and affinity for education;5. Have fast learning ability and strong reaction ability, and are willing to improve their own knowledge reserve continuously;职位类型：全职, 兼职Work Location: Hybrid remote in New York, NY 10036

Who We Are We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open. Why Work for the USTA?We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game! Our PromiseTo create an extraordinary customer experience every day by outperforming expectations and building championships both on & off the court.  The RoleAssist with on-site execution of Premier Clubs at the US Open:Work with Premier Club Team service any ad hoc requests of guests across the premier clubsPick up and distribute client gifting to respective spaces throughout the NTC groundsManage pick up and drop offs at NTC loading dock Assist with Private Events happening with the Club Spaces each day of the tournamentLiaison between Premier Club Team and other departments on the grounds as instructed Who You ArePrevious similar experience in entertainment/sports/events is preferredCustomer service experience preferredProfessional demeanor, strong work ethic, positive attitude and ability to work as part of a team as well as independently Excellent organizational and time management skills, including strong attention to detailExceptional written and verbal communication skillsAbility to take and follow direction, remain calm and focused in a fast paced and sometimes stressful environment and problem solveCapable of lifting and carrying boxes up to 30 poundsAbility to handle sensitive matters with discretion