Careers in Human Development

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Check out this pamphlet for a sneak peek into the life of an Oak Street Welcome Coordinator!Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 12/27/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: Welcoming patients and guests  Conducting visit check-in and assisting patients with required forms Collecting co-pays Updating patient information and making changes in electronic medical record platform Scheduling/rescheduling appointments within electronic medical records platform Managing phone lines by answering, taking messages, and conducting outbound calls as instructed Managing faxes in the electronic fax platform Maintaining the cleanliness of the Welcome and Community Room areas May be required to float to other centers in the region on an infrequent basis Other duties as assigned What we’re looking for Required Strong computer skills required and basic knowledge of Google Suite Professional phone etiquette Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) US work authorization Strongly preferred Experience in customer service setting strongly preferred Some college preferred Other Skills A flexible and positive attitude A welcoming and nurturing attitude toward our patient population of older adults High level of integrity Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $25.65This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 09/27/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: Welcoming patients and guests  Conducting visit check-in and assisting patients with required forms Collecting co-pays Updating patient information and making changes in electronic medical record platform Scheduling/rescheduling appointments within electronic medical records platform Managing phone lines by answering, taking messages, and conducting outbound calls as instructed Managing faxes in the electronic fax platform Maintaining the cleanliness of the Welcome and Community Room areas May be required to float to other centers in the region on an infrequent basis Other duties as assigned What we’re looking for Required Strong computer skills required and basic knowledge of Google Suite Professional phone etiquette Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) US work authorization Strongly preferred Experience in customer service setting strongly preferred Some college preferred Other Skills A flexible and positive attitude A welcoming and nurturing attitude toward our patient population of older adults High level of integrity Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 01/27/2027Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Company: Oak Street HealthTitle: Welcome CoordinatorLocation: 5050 Parkside Ave #2, Philadelphia, PA 19131 Role Description: Welcome Coordinators at Oak Street Health are the faces of our clinics, creating positive and lasting impressions on our patients and community members.  They are the glue to our center operations, and help ensure a seamless, unmatched experience by performing high-touch tasks, such as scheduling, managing inbound and outbound phone calls, and performing daily administrative workflows, like mail and fax distribution.  Oak Street Health provides care to older adults and seniors, with a mission to rebuild healthcare as it should be. Successful Welcome Coordinators help create a welcoming and inclusive environment for our patients, and exhibit high levels of flexibility, empathy, and compassion.  They are responsible for delivering excellent administrative assistance to our patients and guests every day.Check out this pamphlet for a sneak peek into the life of an Oak Street Welcome Coordinator!Core Responsibilities: Welcoming patients and guests Conducting visit check-in and assisting patients with required forms Collecting co-pays Updating patient information and making changes in electronic medical record platform Scheduling/rescheduling appointments within electronic medical records platform Managing phone lines by answering, taking messages, and conducting outbound calls as instructed Managing faxes in the electronic fax platform Maintaining the cleanliness of the Welcome and Community Room areas May be required to float to other centers in the region on an infrequent basis Other duties as assigned What we’re looking for:Required Strong computer skills required and basic knowledge of Google and/or Microsoft Office Suite Professional phone etiquette Ability to multi-task and prioritize efficiently Problem-solving skills, with the desire to gain knowledge and technical abilities to tackle daily challenges Ability to remain in a stationary seated position for 6 to 7 hours of an 8-hour workday while continuously operating a computer, phone, and standard office equipment.  We are committed to providing reasonable accommodations to qualified individuals. If you require an accommodation, please let us know during the application process.  US work authorization Strongly preferred Experience in customer service setting strongly preferred Some college preferred Other Skills A flexible and positive attitude A welcoming and nurturing attitude toward our patient population of older adults High level of integrity Fluency in another language is not required, but is a plus when it comes to connecting with our diverse patient communities. Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 09/27/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: Welcoming patients and guests  Conducting visit check-in and assisting patients with required forms Collecting co-pays Updating patient information and making changes in electronic medical record platform Scheduling/rescheduling appointments within electronic medical records platform Managing phone lines by answering, taking messages, and conducting outbound calls as instructed Managing faxes in the electronic fax platform Maintaining the cleanliness of the Welcome and Community Room areas May be required to float to other centers in the region on an infrequent basis Other duties as assigned What we’re looking for Required Strong computer skills required and basic knowledge of Google Suite Professional phone etiquette Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) US work authorization Strongly preferred Experience in customer service setting strongly preferred Some college preferred Other Skills A flexible and positive attitude A welcoming and nurturing attitude toward our patient population of older adults High level of integrity Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 12/27/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: Welcoming patients and guests  Conducting visit check-in and assisting patients with required forms Collecting co-pays Updating patient information and making changes in electronic medical record platform Scheduling/rescheduling appointments within electronic medical records platform Managing phone lines by answering, taking messages, and conducting outbound calls as instructed Managing faxes in the electronic fax platform Maintaining the cleanliness of the Welcome and Community Room areas May be required to float to other centers in the region on an infrequent basis Other duties as assigned What we’re looking for Required Strong computer skills required and basic knowledge of Google Suite Professional phone etiquette Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) US work authorization Strongly preferred Experience in customer service setting strongly preferred Some college preferred Other Skills A flexible and positive attitude A welcoming and nurturing attitude toward our patient population of older adults High level of integrity Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 12/27/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Kid Health and Well-Being Emporium, Inc. (KHWE)Student Performer – STAR™ Character (Experiential Learning Opportunity)Organization:Kid Health and Well-Being Emporium, Inc. (KHWE)501(c)(3) Nonprofit OrganizationOpportunity TypeExperiential Learning • Volunteer • Service Learning • Practicum • Internship Eligible (subject to school approval)Position SummaryKid Health and Well-Being Emporium (KHWE) is seeking an energetic college student to portray STAR™, one of the lead characters in our interactive Healthy Lungs Venture™ educational performances for young children.STAR™ serves as the children's guide, helping create a fun, welcoming, and high-energy learning experience while encouraging audience participation through movement, imagination, and healthy living.This opportunity is ideal for students interested in:EducationTheatreMusical TheatreActingChild DevelopmentEarly Childhood EducationPublic HealthRecreationPsychologyCommunicationPerforming ArtsCommunity OutreachResponsibilitiesPerform as STAR™ during live educational presentations.Welcome and engage children through movement and interactive activities.Help invite children to become volunteers during the performance.Assist the facilitator throughout the presentation.Encourage participation through singing, movement, cheering, and imaginative play.Help create a positive and inclusive environment for children ages 5–8.Represent KHWE professionally at schools, libraries, community centers, and special events.Preferred QualificationsWe are looking for someone who is:Female16–21 years oldFluent in English and Spanish (preferred)Outgoing and energeticComfortable performing in front of groupsEnjoys working with young childrenPositive and encouragingReliable and professionalWilling to learn interactive educational theatreNo previous professional acting experience is required. Enthusiasm, reliability, and a love for working with children are more important.What You'll GainParticipants will have opportunities to develop skills in:Public speakingLive performanceChildren's theatreEducational facilitationLeadershipTeamworkEvent productionCommunity engagementAudience interactionBilingual educational outreachStudents may also build portfolio experience while serving their community through health education.Time CommitmentPerformances are typically scheduled during:WeekdaysCommunity eventsSchool programsLibrariesFestivalsSpecial educational eventsScheduling is flexible based on availability.About KHWEKid Health and Well-Being Emporium, Inc. is a nonprofit organization dedicated to helping children build healthy habits through interactive educational Ventures™ that combine theatre, movement, storytelling, and hands-on learning.Our mission is to inspire children to make healthy choices while developing confidence, leadership, and a lifelong love of learning.How to ApplyPlease submit:A brief introductionYour résumé (if available)Your availabilityWhy you enjoy working with childrenAny theatre, education, dance, music, or public speaking experience (optional)Selected applicants may be invited to participate in a fun, interactive audition/workshop where they will learn the STAR™ character.

DescriptionSummary: Ensures that the patients and families cared for in the hospital are treated with dignity and respect and their needs and wants are addressed when feasible, providing outstanding customer service. Serves as a resource for patients lacking family/friend support, responsible for answering patients’ questions and concerns raised to them or identified during rounds. Responsible for monitoring the needs of the patients in designated waiting areas and rounding within inpatient nursing floors and the emergency department to attend to patient and family experience concerns. Facilitates memorable experiences for patients and families, as well as enhances the therapeutic environment.  Responsibilities: Available to patients and families to listen and provide assurance for outstanding customer service. Communicates and acts as a messenger to the appropriate licensed medical professional to assist with the resolution of patient concerns, needs and issues. Addresses patient complaints as they arise; documents in the Patient Opportunity Notice Template and follows up with Managers, Directors, Charge Nurses and other appropriate persons. Interfaces with the necessary departments for needs of patient: financial, security, lost articles, etc. Rounds on all new inpatients providing comfort measures and information when possible and completing documentation as assigned. Rounds in designated patient waiting areas and Emergency Department during periods of delays or high volume, providing comfort measures and information when possible. Communicates to Case Management for assistance with Living Wills, Power of Attorney for Healthcare, etc. The Patient Advocates work together as a team and with clinical associates to assure patient comfort and care. Ensures that appropriate Leader follows up with patient or family member as communicated by the Patient Advocate. Assists the Charge Nurse, Clinical and Support Service leaders, and Security with addressing issues related to lost patient’s valuables when needed. Requirements: Education: High school diploma or equivalent required. Experience:  Five years experience in a medical environment. Excellent human relations and oral, written and listening skills required Knowledge of roles of each hospital department Excellent patient, family and community interaction skills Bilingual skills preferred.  Certifications, Registrations, or Licenses N/A Work Schedule: MULTIPLE SHIFTS AVAILABLE Work Type: Full Time

DescriptionSummary: Selected by CHRISTUS Health Coding Leadership, to focus coding skills and expertise on designated Inpatient or Outpatient high dollar or specialty account types. Specialty Coder is responsible for maintaining current and high-quality ICD-10-CM, ICD-10-PCS and/or CPT coding for the Inpatient and or/ Outpatient diagnoses and procedural occurrences, through the review of clinical documentation and diagnostic results, with a consistent coding accuracy rate of 95% or better. Specialty Coder will accurately abstract data into any and all appropriate CHRISTUS Health electronic medical record systems, verifying accurate patient dispositions and physician data, following the Official ICD-10-CM and ICD-10-PCS Guidelines for Coding and Reporting and AMA CPT Guidelines. Coder will work collaboratively with various CHRISTUS Health departments, including but not limited to the HIM and Clinical Documentation Specialists, to ensure accurate and complete physician documentation to support accurate billing and reduce denials. Coder will also assist in other areas of the department, as requested by leadership. Coder will report directly to their Regional Coding Manager, with additional leadership from the Director of Coding Operations and System HIM Director. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Assign codes for diagnoses, treatments, and procedures according to the ICD-10-CM/PCS Official Guidelines for Coding and Reporting through review of coding critical documentation, to generate appropriate MS/APR DRG. Abstracts required information from source documentation, to be entered into the appropriate CHRISTUS Health electronic medical record system. Validates admit orders and discharge dispositions. Works from assigned coding queue, completing and re-assigning accounts correctly. Manages accounts on ABS Hold, finalizing accounts when corrections have been made, in a timely manner. Meets or exceeds an accuracy rate of 95%. Meets or exceeds the designated CHRISTUS Health Productivity standard per chart type. Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association (AHIMA). Assists in implementing solutions to reduce backend errors. Identifies and appropriately reports all hospital-acquired conditions (HAC). Expertly queries providers for missing or unclear documentation, by working with the HIM department and Clinical Documentation Improvement Specialists. Has strong written and verbal communication skills. Able to work independently in a remote setting, with little supervision. Participates in both internal and external audit discussions. All other work duties as assigned by the Manager. Job Requirements: Education/Skills High school Diploma or equivalent years of experience required. Completion of Accredited Baccalaureate Health Informatics or Health Information Management or an AHIMA approved Coding Certificate Program, preferred. Experience 1 – 3 years of experience preferred. Licenses, Registrations, or Certifications None required.   Work Schedule: 5 Days - 8 Hours Work Type: Full Time

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X and Instagram. Position Summary:We have an exciting opportunity to join our team as a Student Intern.The Section for Health Equity at NYU Langone's Department of Population Health is looking for a Bilingual Community Health Intern for the Harvest Share program. Harvest Share is a community-centered, equity driven program that aims to improve diet and social/built environments for English, Chinese-, Spanish-, and Bangla-speaking communities in Brooklyn through culturally-appropriate food access, nutrition education, and experiential learning. This exciting new initiative involves integration within a multidisciplinary team of partners in community-based research, community service, nutrition, and public health across multiple partnering institutions. Job Responsibilities: Community engagement - Provide logistical support for in-person activities. Translation support - Assist with translation of community-facing materials. Nutrition education sheets - Conduct necessary research to create culturally adapted nutrition information sheets. Recruitment and outreach - Work with community partners to outreach and recruit for research studies. Quantitative research and evaluation - Support data collection, entry, cleaning, and analysis as necessary. Qualitative research and evaluation - Conduct key informant interviews, assist with translations/transcription, and participate in analysis as necessary. Minimum Qualifications:To qualify you must have a Applicants must be enrolled in a degree program.Fluency (ability to read, write, and speak) in Spanish.Background and/or coursework in community health or related coursework/experiences.Ability to work within a team environment as well as independently.Time management skills and ability to work well under pressure.Proficiency in using various Microsoft Office applications such as Word, Excel, Access, Power Point, and Outlook.Effective oral, written, communication, and interpersonal skills. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $17.00 - $17.00 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here

Job Position: School PsychologistJob Position: School Psychologist (Newark/Utica, OH)Shift: Full-Time or Part-Time, FT preferredBIRCH AGENCY seeks licensed School Psychologists for on-site opportunities with our clients in Ohio, including in the Newark Ohio area. These opportunities will be in the elementary setting and may support multiple campuses or perhaps just one depending on enrollment.Key Responsibilities: Conduct psychoeducational evaluations Collaborate with teachers, administrators, and special education teams to support student success Participate in IEP meetings and contribute to eligibility and placement decisions Develop and implement intervention strategies to support students academic and emotional needs Maintain accurate documentation and comply with state and district guidelines Qualifications: Active Ohio School Psychologist license required Experience in a school-based setting Strong understanding of student mental health and behavioral support strategies Ability to work collaboratively across multiple school sites Compensation & Benefits: Starting at $55/hr (dependent on experience) Medical, dental, and vision insurance Paid time off (PTO) 401(k) with company match Weekly pay Why Work with Birch Agency?Birch Agency is committed to connecting talented professionals with meaningful school-based opportunities while offering strong support, flexibility, and competitive benefits.How to Apply:We are actively interviewing and looking to hire two School Psychologists immediately. Submit your resume today for immediate consideration!

DescriptionCHRISTUS Santa Rosa Hospital - New Braunfels (CSRH-NB), nestled in the heart of downtown New Braunfels, is a full-service, 94-private bed facility that continues to expand to meet the needs of New Braunfels’ strong population growth. Innovative equipment and procedures are utilized, including an Outpatient Imaging Center, orthopedic and surgical services, rehabilitation, a renovated birthing center, including 24/7 neonatal coverage, emergency care, wound care/hyperbaric center, 3D mammography, and comprehensive heart care, from diagnostics to open-heart surgery.   Summary: The Care Manager (CM) II works in collaboration with the patient/family, physicians and multidisciplinary team members to ensure patient progression through the continuum of care and to develop a plan of care for each assigned patient from admission through discharge. The CM is responsible for identifying, initiating and managing optimal patient flow/throughput to enhance continuity of care, smooth and safe transitions, patient satisfaction, patient safety, and length of stay management. Support and expertise are provided through comprehensive assessment, planning, implementation, and overall evaluation of individual patient needs. Care Coordination and Discharge Planning are both responsibilities of this role. The CM assesses and responds to patient/family needs by coordinating efforts of other team members and identifies and resolves barriers that hinder effective patient care. The CM adheres to departmental and organizational goals, objectives, standards of performance, policies and procedures, and continually assures regulatory compliance. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Coordinates the integration of case management functions into the patient care and discharge planning processes in collaboration with other hospital departments, external service organizations, agencies, and healthcare facilities. Coordinates/facilitates patient care progression throughout the continuum of care in an efficient and cost-effective manner. Serves as resource, provides support, and advocates on behalf of the patient related to treatment decisions and end of life issues. Closely monitor patient length of stay in regard to the geometric mean length of stay and communicate/collaborate with appropriate interdisciplinary team members to remove barriers and expedite discharge. Implements and monitors the patient’s plan of care to ensure effectiveness and appropriateness of services. Identifies and escalates local and system barriers that are impeding diagnostic or treatment progress and issues related to quality and risk as appropriate in a timely manner. Proactively identifies and resolves delays and obstacles to discharge. Uses advanced conflict resolution skills as necessary to ensure timely resolution of issues. Collaborates with medical staff, nursing staff, and ancillary staff to eliminate barriers to efficient delivery of care in the appropriate setting. Interviews patients/families to obtain information about social, emotional, and financial factors which impact health status to develop comprehensive discharge planning assessment and care plan. Assesses needs for discharge planning and continuing care/resource support following discharge; independently makes recommendations to patients and families regarding post-acute level of care needs and options including: Acute Rehabilitation Placement Nursing Home or Skilled Nursing placement Psychiatric or Substance Abuse placement New Dialysis Child/Adult/Domestic Abuse Home Health/Hospice Referrals Legal issues (adoptions, guardianship) Assistance with Advance Directives Community Resource needs Financial Issues/Funding options DME Referrals and Coordination Social Determinants of Health Initiates discharge planning at the time of admission and makes post-hospital service referrals based upon information gathered during assessment and interactions with physicians, multidisciplinary care team, and payors as indicated. Acts as patient advocate by negotiating for, and coordinating, resources with payors, agencies, and vendors. Ensures that all elements critical to the plan of care have been communicated to the patient/family and members of the healthcare team and are documented as necessary to assure continuity of care. Provide appropriate interventions which demonstrate knowledge of and sensitivity toward cultural diversity and the religious, developmental, health literacy, and educational backgrounds of the patient population. Assesses the patient’s formal and informal support system as well as available benefits and/or community resources. Meets directly with patient/family to assess needs and develop and individualized care plan in collaboration with the physician. Ensures and maintains plan consensus from patient/family, physician and payor. Provides education, information, direction, and support related to patient’s goals of care. Acts as patient advocate to develop treatment plan and coordinate patient care and to transition patient to the appropriate next level of care. Demonstrates and promotes respect for the dignity and rights of every patient while adhering to the safety standards and practices of the organization and the nursing profession. Collaborates with the physician and other health care professionals to promote appropriate use of medical center resources. Provides information and support to patients and families, helping them access needed resources within the medical center and community. Actively participates in clinical performance improvement activities involving length of stay, resource utilization, avoidable days, cost per case, and readmissions. Measures effectiveness of interventions through direct communication with post-acute care providers, patients, and caregivers. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency. Actively participates in Multidisciplinary/Patient Care Progression Rounds. Escalates cases as appropriate and per policy to Physician Advisors and/or CM Director. Documents in the medical record per regulatory and department guidelines. May be asked to assist with special projects. May serve a preceptor or orienter to new associates. Assumes responsibility for professional growth and development. Must have excellent verbal and written communication and ability to interact with diverse populations. Must have critical and analytical thinking skills. Must have demonstrated clinical competency. Must have the ability to Multitask and to function in a stressful and fast paced environment. Must have working knowledge of discharge planning, utilization management, case management, performance improvement, and managed care reimbursement. Must have understanding of pre-acute and post-acute levels of care and community resources. Must have ability to work independently and exercise sound judgment in interactions with physicians, payors, patients and their families. Must be understanding of internal and external resources and knowledge of available community resources. Must have the ability to move around the hospital to all areas for the majority of the workday while in office the rest of the day; general office and hospital environment. Job Requirements: Education/Skills Graduate of an accredited school of nursing (BSN preferred) or Masters Degree in Social Work (MSW) required or demonstrated success in CHRISTUS Care Manager I Position for at least 5 years on top of the required experience in lieu of education required. Experience Two or more years clinical experience with one year in the acute care setting preferred. Licenses, Registrations, or Certifications RN or LMSW in the state of employment is required for new hires. LBSW accepted for associates with 5+ years of demonstrated success and experience in CHRISTUS Care Manager I role. Certification in Case Management preferred. BLS preferred.   Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Company DescriptionMore Than Just Care, It’s Community  Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.  If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.Invested in You  Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  Job DescriptionA Day in the Life  Provide one-on-one career counseling to employees at all levels. Design and deliver career development workshops and resources. Maintain and update career pathways aligned with organizational needs and provide a connection to educational resources. Collaborate with leaders and HR partners to identify internal mobility opportunities. Support talent pipeline initiatives (High school and internal). Track career development metrics and prepare reports for leadership. Analyze trends to recommend improvements in career programs. Promote career resources and tools to increase utilization. Serve as a subject matter expert on career development best practices. QualificationsWhat’s Required   Bachelor’s degree in Organizational Development, Education, Human Resources, Business, Psychology, or related field required. Minimum 3 years in career counseling, workforce development, or related HR/L&D roles. Certification in career coaching or counseling preferred  Additional InformationAre you Munson Material? Apply today! Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

Company DescriptionLocation: 825 N. Center Ave., Gaylord, MISchedule: 40 Hours Weekly - Monday - Friday 7AM - 4:30PM Sign-On Bonus: $4,500(Terms and Conditions Apply)More Than Just Care, It’s Community  Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.  If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.Invested in You  Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  Job DescriptionA Day in the Life Follows GXT lab guidelines and procedures for patient assessment, preparation, ECG recordings, test performance, test endpoints and recovery monitoring. Notifies the supervising physician of any abnormal pre-test conditions, abnormalities or concerns. No stress testing of any kind will be run in the absence of the supervising physician being in the department and availablePerforms resting 12 lead electrocardiograms in a uniform fashion with proper electrode placement.Scans holter monitors and prepares report for physician interpretation (not all staff will be required to scan holters related to low volume to assure the highest competency, therefore not diluting the staff and affecting quality).  Monitors and evaluates all tracings to include EKG’s, Holter monitors, Stress Exercise/Dobutamine, Cardiolite, Adenosine, Dobutamine Cardiolites, Lexiscan and Persantine studies to determine artifact and dysrhythmia and/or ST segment changes. May provide coverage and relief in Cardiac Prevention and Rehabilitation. This would require understanding exercise prescription of the cardiac client and interpretation of a telemetry monitor, and provision of patient education as it pertains to exercise and healthy lifestyle. QualificationsWhat’s Required   Bachelor of Science from an accredited college or university majoring in Exercise Physiology, Science or Movement Science, or Kinesiology or similar program required. American College of Sports Medicine Certification preferred. Current BCLS certification. Current ACLS certification. (This certification is preferred, must be obtained withing 90 days upon employment). Completion of approved ECG interpretation course successfully or may be challenged to meet competency thru staff development. One year of prior exercise testing experience in Cardiac Diagnostic type lab preferred.  Will consider experience in Cardiac Rehab program administering stress testing.   Additional InformationAre you Munson Material? Apply today! Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.   What You Get Beyond Your PaycheckWhen you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) Optional dental, vision, and life insurance—at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care Employee discounts on things like gym memberships, electronics, and entertainment  You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.You can see all the details here: ERS recruitment brochure Functional Title: CPI Investigation Worker Trainee Job Title: CPI INV Trainee Spec I Agency: Dept of Family & Protectve Svc Department: CPS Investigations Region 3W Posting Number: 19420 Closing Date: 08/10/2026 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $3,816.65 - $5,372.41 Pay Frequency: MonthlySalary Group: TEXAS-B-17 Shift: Day Additional Shift: Days (First) Telework: Not Eligible for Telework Travel: Up to 75% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location:  Job Location City: FORT WORTH Job Location Address: 2270 MALL CIR. Other Locations: Fort Worth; Arlington; Hurst; Lake Worth MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1 5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12   Brief Job Description:This position interacts routinely with children, caregivers, judges, attorneys, advocacy center personnel, law enforcement, medical personnel, school personnel and all other aspects of the community. This position will be tasked with investigating child deaths, serious injury cases, sexual abuse cases, high profile media cases, and other cases of significance. This position consistently works with the police and criminal District Attorney’s and our partners at Fort Worth Alliance for Children. This position will require excellent presentation skills as this position requires presentation of cases at a weekly multi-disciplinary team meeting. Child Protective Investigations (CPI) Investigators investigate claims of child abuse and neglect.  They have the difficult task of figuring out what happened and predicting what will happen in the future.  CPI receives and investigates reports of abuse and neglect 24 hours per day, every day of the year. A CPI investigation includes interviewing and gathering information to see if abuse or neglect happened and if intervention is necessary.  The investigator considers both risk and safety issues and may recommend services for the child and family to reduce the risk of further abuse or neglect. HELP US MAKE A DIFFERENCE: To explore more of what Investigation Specialists do, click here.For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.  DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role. Essential Job Functions (EJFs):  Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation. Sometimes these situations can be dangerous.    Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children. Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect.  This could involve children with serious injuries and child fatalities. Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation. This may include medical staff, teachers, law enforcement, etc. Assesses child safety and takes the necessary actions to protect the child as appropriate.  This could include removing a child from their family. Talks frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships. Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources. Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner.   Gathers family and kinship information to support the child in a placement, should the child be placed in DFPS custody.    Participates in a regular on-call rotation that requires response to situations of abuse/neglect after normal business hours including overnight and weekend. Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community. Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours. Maintains a balance of objectivity and empathy for families living in stressful and crisis situations. Attends and participates in training/meetings/staffings. Performs other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity and competency among coworkers and all work-related contacts. Attends work regularly in accordance with agency leave policy.  Knowledge, Skills and Abilities (KSAs):  Knowledge of child development Knowledge of family dynamics Skill in effective verbal and written communication Skill in establishing and maintaining effective working relationships Skill in problem solving techniques Ability to operate a personal computer Ability to travel and attend child and family visits as well as other work related appointments and meetings after 5pm Ability to be on call on a rotating basis and work irregular hours Ability to work in an emotion-filled environment and which may require conducting home visits in isolated or high crime areas and may involve exposure to substandard and unsanitary living conditions  Registrations, Licensure Requirements or Certifications: This position requires use of the applicant's personal motor vehicle to complete job functions. Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license. Initial Screening Criteria: Child Protective Investigations Specialist I: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience.    Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Child Protective Investigations Specialist II: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist I for 9 months AND have received Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist II or Child Protective Services Specialist II in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist II or Child Protective ServicesSpecialist II in Texas Department of Family and Protective Services. Child Investigations Specialist III:  An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist II for 9 months AND have received Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist III or Child Protective Services Specialist III in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist III or Child Protective Services Specialist III  in Texas Department of Family and Protective Services. Child Investigations Specialist IV:  An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist III for 24 months AND have received Senior Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist IV or Child Protective Services Specialist IV in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist IV or Child Protective Services Specialist IV in Texas Department of Family and Protective Services. Preferred Criteria  Degree in Social Work, Human Services (Psychology, Sociology, Child & Family Studies, or Counseling), or Criminal Justice. Prior work experience in human services, social work, mental health, legal, or criminal justice such as parole/probation or related fields. Bilingual (English/Spanish) preferred. Typing and writing proficiency or writing-related experience/education.  Additional Information: This position may be filled at any level from a Child Protective Investigations Specialist I to a Child Protective Investigations Specialist IV. Factors such as education and experience may be considered when establishing the starting salary. Applicants selected for this position are also eligible to receive a $416.66 monthly increase in addition to the base salary. Applicants hired into an investigative position will receive this increase the first of the month following 120 days of tenure. Once employed, the incumbent must remain in an investigative position to continue to receive the additional pay. If you leave Family Investigations or AR and return within the last 12-months, the INV stipend is given immediately. All other situations must wait the 120 days to receive the INV stipend. This position will be in a mobile unit which means the majority of the work will be conducted using mobile technology, such as a tablet, while away from the office.  Being mobile requires working independently yet still being responsive to supervision and your assigned unit. Newly hired DFPS employees in eligible positions will be assigned a DFPS cellular phone. Learn about the essential COMPETENCIES required/acquired during the first few months of employment here:  DFPS - CPS Practice Guides & Core Competencies PHYSICAL REQUIREMENTS: These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible. Physical Activities: He/she is frequently asked to stand, hear and talk; he/she is occasionally asked to climb. Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions. Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights. This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances—including last-minute situations—where you’ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.Applicants selected for hire must pass a background check and if applicable a driver’s record check.State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.   What You Get Beyond Your PaycheckWhen you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) Optional dental, vision, and life insurance—at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care Employee discounts on things like gym memberships, electronics, and entertainment  You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.You can see all the details here: ERS recruitment brochure Functional Title: CPS Family Based Safety Services Worker Job Title: CPS FBSS Spec I Agency: Dept of Family & Protectve Svc Department: Region 2 CPS Dir Del - IFBSS Posting Number: 19379 Closing Date: 08/10/2026 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $3,816.65 - $5,372.41 Pay Frequency: MonthlySalary Group: TEXAS-B-17 Shift: Day Additional Shift: Days (First) Telework: Not Eligible for Telework Travel: Up to 75% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location:  Job Location City: BRECKENRIDGE Job Location Address: 2315 W WALKER Other Locations: Eastland MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1 5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12   After a family has been investigated, a Family Based Safety Services (FBSS) worker helps them make changes to protect their children from abuse and neglect and keep them safe at home. This involves providing services offered by the agency, the family's community, and their extended families.Newly hired employees holding a Master's Degree in Social Worker may qualify for an increase at the point of hire.HELP US MAKE A DIFFERENCE:To explore more of what CPS Family Based Safety Services Workers do, click here.For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.  DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role. Essential Job Functions (EJFs):  Responds quickly in crisis situations. Provides time limited in-home services to meet the specific needs of families by identifying insufficient protective capacities, developing treatment plans, and using appropriate and necessary resources to minimize risk and provide for safety of the child; and maintains contact with parents and children to achieve treatment goals. Assesses child safety and takes the necessary actions to protect the child as appropriate.  This could include removing a child from their family. Interacts objectively with “caretakers” who have abused and/or neglected children in their care. Discusses issues with families related, but not limited to income, money management, and personal relationships that they will probably consider personal and private. Encounters family members who are angry and/or scared. Helps identify resources and community support available to the family. Assists parents to recognize behaviors that lead to child abuse and/or neglect and empower parents to identify ways to make the necessary behavioral changes. Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources. Gather family and kinship information to support the child in a placement, should the child be placed in DFPS custody.   Documents all relevant and appropriate information gathered during the investigation and completing all required forms accurately and in a timely manner. Works flexible work hours beyond 8a.m.-5p.m., Monday - Friday. Maintains a balance of objectivity and empathic understanding when engaging families living in stressful and crisis situations. Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Attends and participates in trainings, meetings and staffings. Performs other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity and competency among coworkers and all work-related contacts. Attends work regularly in accordance with agency leave policy.  Knowledge, Skills and Abilities (KSAs):  Knowledge of child development Knowledge of family dynamics Skill in effective verbal and written communication. Skill in establishing and maintaining effective working relationships. Skill in problem solving techniques Ability to operate a personal computer. Ability to travel and attend child and family visits as well as other work-related appointments and meetings after 5pm. Ability to be on call on a rotating basis and work irregular hours. Ability to work in an emotion-filled environment and which may require conducting home visits in isolated or high crime areas and may involve exposure to substandard and unsanitary living conditions.  Registrations, Licensure Requirements or Certifications: This position requires use of the applicant's personal motor vehicle to complete job functions. Applicants for positions must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license. Initial Screening Criteria: Child Protective Services Family Based Safety Worker I: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.Child Protective Services Family Based Safety Worker II: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Services Specialist I for 9 months AND have received Child Protective Services Specialist Certification OR currently employed as a Child Protective Services Specialist II or Child Protective Investigations Specialist II in Texas Department of Family and Protective Services OR previously employed as a Child Protective Services Specialist II or Child Protective Investigations Specialist II in Texas Department of Family and Protective Services. Child Protective Services Family Based Safety Worker III:  An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.  Employed as a Child Protective Services Specialist II for 9 months AND have received Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Services Specialist III or Child Protective Investigations Specialist III in Texas Department of Family and Protective Services OR previously employed as a Child Protective Services Specialist III or Child Protective Investigations Specialist III in Texas Department of Family and Protective Services. Child Protective Services Family Based Safety Worker IV: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Services Specialist III for 24 months AND have received Senior Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Services Specialist IV or Child Protective Investigations Specialist IV in Texas Department of Family and Protective Services OR previously employed as a Child Protective Services Specialist IV or Child Protective Investigations Specialist IV in Texas Department of Family and Protective Services. Preferred Criteria  Degree in Social Work, Criminal Justice, Psychology, Human Development and Family Studies, Education, or Public Health. Previous professional or volunteer experience in a government agency, nonprofit, child protection, foster care, juvenile justice, mental health, or substance abuse services. Familiarity with trauma-informed care or experience conducting interviews or assessments with children and families.  Additional Information: This position may be filled at any level from a Child Protective Services Family Based Safety Services Worker Specialist I to a Child Protective Services Family Based Safety Services Worker IV. Factors such as education and experience may be considered when establishing the starting salary. This position will be in a mobile unit which means the majority of the work will be conducted using mobile technology, such as a tablet, while away from the office.  Being mobile requires working independently yet still being responsive to supervision and your assigned unit. Newly hired DFPS employees in eligible positions will be assigned a DFPS cellular phone. Learn about the essential COMPETENCIES required/acquired during the first few months of employment: DFPS - CPS Practice Guides & Core CompetenciesPHYSICAL REQUIREMENTS:These requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.Physical Activities: He/she is frequently asked to stand, hear and talk; he/she is occasionally asked to climb.Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances—including last-minute situations—where you’ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.   Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.Applicants selected for hire must pass a background check and if applicable a driver’s record check.State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.   What You Get Beyond Your PaycheckWhen you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) Optional dental, vision, and life insurance—at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care Employee discounts on things like gym memberships, electronics, and entertainment  You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.You can see all the details here: ERS recruitment brochure Functional Title: APS Investigator Specialist Job Title: APS INV Specialist I Agency: Dept of Family & Protectve Svc Department: Region 9 APS In-Home Dir Del Posting Number: 19406 Closing Date: 08/10/2026 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $3,581.33 - $5,372.41 Pay Frequency: MonthlySalary Group: TEXAS-B-17 Shift: Day Additional Shift:  Telework: Not Eligible for Telework Travel: Up to 85% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location:  Job Location City: SAN ANGELO Job Location Address: 622 S OAKES ST Other Locations:  MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1 5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12   Brief Job Description:An APS Investigator Specialist protects the elderly and adults with disabilities who are unable to protect themselves. An APS Investigator Specialist has a very challenging job that can be stressful at times –but there are few occupations that offer more opportunities to learn new things about families, your community and yourself.Newly hired employees holding a Master's Degree in Social Work qualify for an automatic starting salary increase of 6.8%.HELP US MAKE A DIFFERENCE:To explore more of what Adult Protective Services Investigators do, click here.For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.  DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role. Essential Job Functions (EJFs): Investigates reports of abuse, neglect or exploitation of elderly or disabled adults to assess the urgency of the problem by interviewing clients, family members and other to gather social, functional, physical and mental- emotional information for evaluation. Provides services after normal working hours and on weekends to maintain 24 hour coverage, including receiving reports of alleged abuse, neglect or exploitation. Determines temporary or long-term action to be taken to remove or lessen an immediate threat to the life or health of an adult protective services client to include counseling clients and caregivers, providing information and referral services, testifying in court to seek emergency protective services, finding alternate housing when necessary, and providing on-going services. Develops individualized service plans to meet the needs of the adult protective services client and maintains detailed documentation on each case. Makes presentations and participates in community awareness and related activities to inform the public about the program. Prepares routine, statistical, and special reports for management. Serves in lead capacity in absence of supervisor. Performs other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. Attends work regularly in accordance with agency leave policy.  Knowledge, Skills and Abilities (KSAs): Knowledge of agency policies, procedures, and standards. Knowledge of Texas laws relating to adult protective services. Knowledge of gerontology and the dynamics of the aging process. Knowledge of special problems of the aged and disabled. Knowledge of crisis intervention techniques and skills. Knowledge of differing cultures/ethnic groups and values. Skill in establishing and maintaining effective working relationships. Skill in effective verbal and written communication. Ability to work effectively with difficult abuse/neglect complaints. Ability to empathize and provide encouragement to disabled adults and the elderly and to help them meet particular needs and alleviate problems. Ability to operate a personal computer and various software packages. Ability to operate standard office equipment including fax and copy machines. Ability to make home visits in isolated or high crime areas that may involve exposure to substandard and unsanitary living conditions. Ability to be on call in order to receive reports of abuse, neglect, and exploitation. Ability to work with violent and dangerous individuals.  Registrations, Licensure Requirements or Certifications:This position requires use of the applicant's personal motor vehicle to complete job functions.Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance, and license. Initial Screening Criteria:Adult Protective Services Investigator Specialist I: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.Adult Protective Services Investigator Specialist II: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist I for 9 months AND have received Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services.Adult Protective Services Investigator Specialist III: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist II for 9 months AND have received Advanced Adult Protective Services Investigator Specialist Certification OR currently employed as a Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services.Adult Protective Services Investigator Specialist IV: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist III for 24 months AND have received Senior Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist IV in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist IV in Texas Department of Family and Protective Services. Preferred Criteria Completion of coursework or a degree in Social Work, Criminal Justice, Sociology, Counseling, Education, or a related field. Experience working in a government agency, nonprofit, or school providing support to individuals or families in need, including children, adults, older adults, or people with disabilities. Prior experience in case management, investigations, law enforcement, or courtroom testimony related to protective services, social services, or family and adult welfare. Experience conducting interviews or assessments with individuals or families regarding highly sensitive matters.  Additional Information:This position may be filled at any level from an APS Specialist I to APS Specialist IV. Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group.PHYSICAL REQUIREMENTS:These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.Physical Activities: He/she is frequently asked to stand, hear, and talk; he/she is occasionally asked to climb. Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions. Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights. The APS Professional Education Program reimburses eligible staff for the cost of tuition and fees up to $10,500 per fiscal year. An applicant must be an APS employee and must have one year of full-time continuous APS employment before the date of the application is due. To be eligible, you must be enrolled in a bachelor’s or master’s program that is relevant to APS work and any position within APS can apply.Business-related travel is reimbursed at the state-approved mileage rate and according to DFPS policy.APS Investigator Specialists are mobile caseworkers. Mobile casework is not the same as working from home. APS Investigator Specialists spend the majority of their workday “in the field” conducting home visits to interview clients and alleged perpetrators. Although each workday may begin and end at home, APS Investigator Specialists are expected to be in the field making visits and engaging the community every day.This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances—including last-minute situations—where you’ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.Applicants selected for hire must pass a background check and if applicable a driver’s record check.State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.   What You Get Beyond Your PaycheckWhen you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) Optional dental, vision, and life insurance—at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care Employee discounts on things like gym memberships, electronics, and entertainment  You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.You can see all the details here: ERS recruitment brochure Functional Title: SI Program Administrator Job Title: Manager VI Agency: Dept of Family & Protectve Svc Department: State Office Pgm Support Posting Number: 19401 Closing Date: 08/10/2026 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $7,015.16 - $11,864.50 Pay Frequency: MonthlySalary Group: TEXAS-B-27 Shift: Day Additional Shift:  Telework: Not Eligible for Telework Travel: Up to 40% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location:  Job Location City: BRENHAM Job Location Address: 2248 S MARKET ST Other Locations: Austin; Brenham; Bryan; Georgetown; Madisonville; San Marcos; Temple; Waco MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15   Brief Job Description:The position works under the direct supervision of the Regional Director and directs and manages regional program activities related to Child Protective Investigations (CPI) Family Investigations & Alternative Response (FIAR) division. The position develops, manages and evaluates program services, guidelines, procedures, policies, activities and budget information. The position works with communities, elected officials, administrative staff in other agencies providing services to abused and neglected children and their families, judicial, legal, and law enforcement personnel, medical and treatment professionals, fiscal, human resources, business management, audit division and government relations. The position interacts routinely with Texas Department of Family and Protective Services (DFPS) staff including State Office CPI division, regional management team, regional and local child protective services boards and other stakeholders.Performs highly advanced (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures.Essential Job Functions (EJFs):Manages day-to-day activities within a business function(s), division(s), or department(s). Manages the work that directly impacts all areas within the CPI program including staff development and training and is routinely involved in decision making involving program directors, supervisors and front-line staff. Develops, manages, and evaluates program services, guidelines, procedures, policies, activities and budgets related to both Investigations and Alternative Response  Represents the agency and delivers presentations on regional program, policies and practices to local and community groups/stakeholders, law enforcement, legal and judicial, elected officials and other organizations. Manages staff development plans and activities. Monitors the effectiveness of training and staff development programs using performance data, case review outcomes, and feedback from leadership and field staff.  Identifies trends in staff performance and uses data to refine development strategies and addresses emerging practice challenges.   Serves as a liaison for staff development, collaborating with training divisions, regional leadership, and other DFPS training partners to ensure consistent and high-quality development opportunities.  Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities. Establishes goals and objectives, interprets and evaluates policy, procedures and initiatives that have been implemented in order to meet goals and metrics identified  Provides leadership and utilizes appropriate management skills, abilities, and resources in the development and implementation of the agency's goals and objectives for the quality delivery of required program activities and services.  Develops and implements techniques for evaluating business function, division, or department activities. Directs the development and deployment of analyses, audits and other program studies designed to evaluate the effectiveness of program policies, processes and client service activities in the regions through case reads and data reports. Identifies areas for improvement in program policies and performance, researches and recommends innovative techniques and solutions to achieve efficiencies and consistency throughout regional areas, and monitors progress and develops reports of project status  Develops plans to implement the agency’s mission, laws, rules, and regulations in the region. Develops operating guidelines and implementations procedures in the region in accordance with program and agency policy. Evaluates budget requests, monitors budget expenditures, and adjusts as necessary. Oversees, provides input, evaluates, and helps develop the regional budget to ensure that expenditures are in line with budget allowance and that the region remains within the operating budget. Reviews for approval expenditures in the division for affordability, fiscal responsibility, and correct funding source.  Provides input in the development of new policies and procedures, and monitors compliance with policies and procedures. Researches, analyzes, and monitors regional performance data and reports to evaluate policies, procedures and staff compliance  Manages and develops staff in assigned program area in compliance with the law, administrative policies, and procedures through the review of performance data, consultation, training, and performance appraisal.  Provides technical expertise and guidance regarding questions related to the business function, division, or department. Serves as a subject matter expert (SME) on CPI policy, practice, and operational procedures, providing technical guidance to staff, supervisors, and regional leadership. Provides consultation to field and state office staff on complex case scenarios, documentation standards, and appropriate application of policy or legal guidance.  Responds to internal and external inquiries regarding CPI processes, systems, and requirements with accurate and timely information.  Identifies areas of needed change and makes recommendations to improve operations. Identifies systemic issues, knowledge and process gaps and deficiencies, and oversees the development and implementation of changes and improvements.   Prepares management and productivity reports.Prepares communications, responses and reports and ensures they are completed and issued within required timeframes.  Provides input and coordinates with the Department’s Office of Data and Systems Improvements (ODSI) on the development and implementation of data report systems to evaluate program performance standards and activities   Identifies and interprets trends and patterns through extensive data analysis and communicates it to program directors and field staff for staff development and/or process implementation. Provides professional oversight and guidance to other occupations or support staff, including management-level staff, to ensure compliance with and adherence to regulatory standards and established procedures. Provides direction and professional guidance to program staff, supervisors, and management to ensure adherence to CPI policy, state, and federal regulations, and agency standards.   Oversees adherence to internal control systems and documentation requirements to ensure transparency, accountability, and audit readiness. Compiles and analyzes compliance data and performance measures to evaluate adherence to established standards.  Prepares reports and recommendations for CPI leadership regarding compliance status, recurring challenges, and policy implications.  Review and approve documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness. Reviews investigative and programmatic reports for accuracy, completeness, and alignment with DFPS policy and federal/state statutes.  Provides feedback and direction to staff to improve report clarity, analytical quality, and adherence to agency documentation standards.  Ensures consistency in regional data submissions, performance summaries, and correspondence to State Office and external stakeholders Plan and develop a budget for a business function, division, or department. Analyzes historical budget trends and current fiscal needs to develop accurate and strategic budget projections.  Coordinates with fiscal and administrative services to align regional resource allocations with state and federal funding guidelines.  Develops comprehensive budget justification documents to align financial resources with program goals, monitors variances to identify and address discrepancies, and ensures all expenditures are strategically allocated to support organizational objectives and comply with legislative intent. Confer with executive management to develop strategic plans and long- and short-term goals for the department. Collaborates with the Regional Director and executive leadership to establish measurable CPI program goals and performance benchmarks.   Participates in strategic planning sessions to identify emerging trends, workforce challenges, and operational improvement opportunities. Develops implementation strategies to operationalize statewide priorities and regional initiatives aligned with DFPS strategic plans.  Manage the preparation, development, review, revision, and implementation of legislation. Coordinates with State Office to review proposed legislation and analyze its potential impact on CPI operations.  Provides regional insight and recommendations to inform legislative analyses, fiscal notes, and implementation plans.  Leads the rollout and training of staff on new legislative or policy requirements for the region, ensuring consistent understanding and compliance. Oversee the implementation of changes resulting from new legislation. Oversees and contributes to the regional development, review and revision of legislation related to CPI.   Ensures new and/or revised policies and procedures are promulgated throughout the region and program initiatives mandated by the agency are implemented and properly evaluated.  Oversees and/or serves on internal and external workgroups/committees for the development of plans to implement the agency's mission, laws, rules, and regulations  Oversee special investigations, program analyses, research studies, and internal audits. Oversees special investigations, internal audits, research studies, and program assessments and surveys to provide overall direction and guidance to field staff to promote efficient and effective delivery of protective services to children at risk of abuse, neglect or exploitation. Oversee the allocation of resources to achieve timely outcomes and measurable goals; and monitors and evaluates the effectiveness and efficiency of staffing levels. Oversees and/or develops quality improvement strategies to enhance regional performance in alignment with agency performance standards by analyzing outcomes, identifying areas for improvement, implementing targeted initiatives, and monitoring turnover and retention efforts to ensure staffing levels remain efficient and support the achievement of organizational goals. Evaluates performance of service delivery and program areas to ensure effective and efficient program operations.   Develops and implements appropriate strategic plans for improving program operations  Oversee special projects and the implementation of special initiatives. Leads multidisciplinary workgroups and pilot projects by coordinating stakeholders, setting clear objectives, and fostering collaboration to improve investigative quality, enhance staff retention, and achieve better service delivery outcomes, ensuring special initiatives are effectively implemented and aligned with organizational goals. Oversees the implementation and monitoring of statewide initiatives, ensuring alignment with regional operations and reporting expectations.   Tracks project milestones, evaluates results, and provides updates to leadership and external stakeholders on progress and outcomes. Review and evaluate the impact of proposed federal and state laws on program objectives. Provides oversight, guidance, and monitoring to ensure continuous program process improvements, development and implementation of long- and short-term program goals, guidelines, policies and procedures, and ensures compliance with applicable state and federal laws, rules, regulations, guidelines and policies.  Provides technical assistance regarding the review and evaluation of state and federal laws, regulations, policies and trends affecting the program and advises program management, staff and caseworkers.   Reviews and evaluates case actions and documentation to ensure compliance with federal, state and local legislatively mandated standards and meet program, region and agency goals and objectives.  Manage multiple business functions and provide oversight to associated staff. Manages and develops staff within the assigned program area by ensuring compliance with applicable laws, administrative policies, and procedures, utilizing tools such as performance data reviews, regular consultations, targeted training initiatives, and performance appraisals to provide effective oversight and ensure operational efficiency across multiple business functions. Directs and develops program directors and is responsible for implementing local procedures, policies and practice standards to enhance service delivery.   Responsible for developing the leadership team for succession planning, working collaboratively with other stages of service and with community partners. Approve budget expenditures and implements budgetary adjustments. Reviews and approves expenditure requests to ensure compliance with budgetary limits and cost-effectiveness standards.  Identifies areas of underutilized or overextended funding and initiates appropriate adjustments to maintain fiscal integrity.   Collaborates with program and fiscal staff to ensure funds are strategically used to meet service delivery goals and performance targets. Serve as backup to a Director(s). Assumes leadership responsibilities in the absence of the Regional Director, ensuring continuity of operations and decision-making authority.  Represents the region in meetings, hearings, and stakeholder engagements when delegated by executive or regional management.   Provides guidance and direction to program managers and supervisors to maintain operational stability and adherence to agency priorities. Performs related work as assigned. Knowledge, Skills and Abilities (KSAs):Ability to maintain the security and integrity of the infrastructure per Governor Abbott Executive Order GA-48.  Knowledge of local, state, and federal laws and regulations relevant to a business function, division, or department; and the principles and practices of public administration and management.  Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and the use of a computer and applicable software.   Ability to manage business function, division, or department activities; to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare reports; to communicate effectively; and to supervise the work of others.  Registrations, Licensure Requirements or CerN/AInitial Screening Criteria:Graduation from an accredited four-year college or university. AND Six (6) years full-time supervisory or managerial experience in a social service or similar field which must include: analysis of work problems having an administrative aspect; interpretation of complex written material; planning, organizing, overseeing investigations, and coordinating requirements for support services or program operations where a wide range of demands are involved including interpretation and implementation of policy and procedure.Preferred:Major coursework in social work, counseling, psychology, criminal justice, early childhood education, criminal justice, elementary or secondary education, or a related field. Current or previously held (having honorably retired) certification from the Texas Commission on Law Enforcement (TCOLE) as an Advanced or Master-level Peace Officer. Equivalent law enforcement certification from another state or a federal/military agency may substitute.Additional Information:This position can be housed in Austin, Temple, Waco, San Marcos, Bryan, Brenham, Madisonville, Georgetown. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.Applicants selected for hire must pass a background check and if applicable a driver’s record check.State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.   What You Get Beyond Your PaycheckWhen you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) Optional dental, vision, and life insurance—at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care Employee discounts on things like gym memberships, electronics, and entertainment  You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.You can see all the details here: ERS recruitment brochure Functional Title: CPS Family Based Safety Services Worker Job Title: CPS FBSS Spec I Agency: Dept of Family & Protectve Svc Department: Region 1 CPS Dir Del - FBSS Posting Number: 19403 Closing Date: 08/10/2026 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $3,816.65 - $5,372.41 Pay Frequency: MonthlySalary Group: TEXAS-B-17 Shift: Day Additional Shift:  Telework: Not Eligible for Telework Travel: Up to 75% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location:  Job Location City: PLAINVIEW Job Location Address: 2903 W 7TH ST Other Locations:  MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1 5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12   Brief Job Description: After a family has been investigated, a Family Based Safety Services (FBSS) worker helps them make changes to protect their children from abuse and neglect and keep them safe at home. This involves providing services offered by the agency, the family's community, and their extended families.Newly hired employees holding a Master's Degree in Social Worker may qualify for an increase at the point of hire.HELP US MAKE A DIFFERENCE:To explore more of what CPS Family Based Safety Services Workers do, click here.For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.  DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role. Essential Job Functions (EJFs):  Responds quickly in crisis situations. Provides time limited in-home services to meet the specific needs of families by identifying insufficient protective capacities, developing treatment plans, and using appropriate and necessary resources to minimize risk and provide for safety of the child; and maintains contact with parents and children to achieve treatment goals. Assesses child safety and takes the necessary actions to protect the child as appropriate.  This could include removing a child from their family. Interacts objectively with “caretakers” who have abused and/or neglected children in their care. Discusses issues with families related, but not limited to income, money management, and personal relationships that they will probably consider personal and private. Encounters family members who are angry and/or scared. Helps identify resources and community support available to the family. Assists parents to recognize behaviors that lead to child abuse and/or neglect and empower parents to identify ways to make the necessary behavioral changes. Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources. Gather family and kinship information to support the child in a placement, should the child be placed in DFPS custody.   Documents all relevant and appropriate information gathered during the investigation and completing all required forms accurately and in a timely manner. Works flexible work hours beyond 8a.m.-5p.m., Monday - Friday. Maintains a balance of objectivity and empathic understanding when engaging families living in stressful and crisis situations. Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Attends and participates in trainings, meetings and staffings. Performs other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity and competency among coworkers and all work-related contacts. Attends work regularly in accordance with agency leave policy.  Knowledge, Skills and Abilities (KSAs):  Knowledge of child development Knowledge of family dynamics Skill in effective verbal and written communication. Skill in establishing and maintaining effective working relationships. Skill in problem solving techniques Ability to operate a personal computer. Ability to travel and attend child and family visits as well as other work-related appointments and meetings after 5pm. Ability to be on call on a rotating basis and work irregular hours. Ability to work in an emotion-filled environment and which may require conducting home visits in isolated or high crime areas and may involve exposure to substandard and unsanitary living conditions.  Registrations, Licensure Requirements or Certifications: This position requires use of the applicant's personal motor vehicle to complete job functions. Applicants for positions must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license. Initial Screening Criteria: Child Protective Services Family Based Safety Worker I: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.Child Protective Services Family Based Safety Worker II: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Services Specialist I for 9 months AND have received Child Protective Services Specialist Certification OR currently employed as a Child Protective Services Specialist II or Child Protective Investigations Specialist II in Texas Department of Family and Protective Services OR previously employed as a Child Protective Services Specialist II or Child Protective Investigations Specialist II in Texas Department of Family and Protective Services. Child Protective Services Family Based Safety Worker III:  An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.  Employed as a Child Protective Services Specialist II for 9 months AND have received Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Services Specialist III or Child Protective Investigations Specialist III in Texas Department of Family and Protective Services OR previously employed as a Child Protective Services Specialist III or Child Protective Investigations Specialist III in Texas Department of Family and Protective Services. Child Protective Services Family Based Safety Worker IV: An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Services Specialist III for 24 months AND have received Senior Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Services Specialist IV or Child Protective Investigations Specialist IV in Texas Department of Family and Protective Services OR previously employed as a Child Protective Services Specialist IV or Child Protective Investigations Specialist IV in Texas Department of Family and Protective Services. Preferred Criteria  Degree in Social Work, Criminal Justice, Psychology, Human Development and Family Studies, Education, or Public Health. Previous professional or volunteer experience in a government agency, nonprofit, child protection, foster care, juvenile justice, mental health, or substance abuse services. Familiarity with trauma-informed care or experience conducting interviews or assessments with children and families.  Additional Information: This position may be filled at any level from a Child Protective Services Family Based Safety Services Worker Specialist I to a Child Protective Services Family Based Safety Services Worker IV. Factors such as education and experience may be considered when establishing the starting salary. This position will be in a mobile unit which means the majority of the work will be conducted using mobile technology, such as a tablet, while away from the office.  Being mobile requires working independently yet still being responsive to supervision and your assigned unit. Newly hired DFPS employees in eligible positions will be assigned a DFPS cellular phone. Learn about the essential COMPETENCIES required/acquired during the first few months of employment: DFPS - CPS Practice Guides & Core CompetenciesPHYSICAL REQUIREMENTS:These requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.Physical Activities: He/she is frequently asked to stand, hear and talk; he/she is occasionally asked to climb.Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances—including last-minute situations—where you’ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.   Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.Applicants selected for hire must pass a background check and if applicable a driver’s record check.State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.   What You Get Beyond Your PaycheckWhen you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) Optional dental, vision, and life insurance—at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care Employee discounts on things like gym memberships, electronics, and entertainment  You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.You can see all the details here: ERS recruitment brochure Functional Title: Information Technology BA III Job Title: Information Technology BA III Agency: Dept of Family & Protectve Svc Department: CPS Dep Associate Commisioner Posting Number: 19413 Closing Date: 08/10/2026 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $5,797.66 - $9,508.25 Pay Frequency: MonthlySalary Group: TEXAS-B-25 Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 60% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location:  Job Location City: AUSTIN Job Location Address: 4900 N LAMAR BLVD Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM IT,Z Prefix   Brief Job DescriptionDFPS is undertaking a multi-phase initiative to modernize its case management system and replace the legacy IMPACT platform with a new Comprehensive Child Welfare Information System designed to better support the agency’s mission and operational needs. Building on the agency’s legislative planning effort, including development of the December 2024 transition report to the Texas Legislature, stakeholder engagement activities, market research, and legislative funding approved in 2025, DFPS is now moving from planning into implementation readiness for a modern, modular, cloud-based solution. This effort includes strategic planning, business process redesign, federal Comprehensive Child Welfare Information System (CCWIS) and Annual Planning Document (APD) readiness activities, procurement and vendor onboarding support, data quality and migration planning, interoperability and bidirectional data exchange planning, organizational readiness, training support, and design activities.  DFPS is seeking professionals to serve as members of the Case Management Transformation Program (CMTP) team. Positions in this role support DFPS’s Comprehensive Child Welfare Information System (CCWIS) modernization initiative and work collaboratively with program, operational, and information technology partners.The individual selected will represent the CPS and contribute to business process analysis and redesign, solution design activities, requirements development, and the review of project deliverables. This role ensures alignment with DFPS child welfare practice, policy, federal CCWIS requirements, and stakeholder needs for the CPS. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other DFPS offices(s) will be required. Work will be performed under minimal supervision, with considerable latitude for the use of initiative and independent judgment. This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704 Work location: negotiable Why this work matters?DFPS’s mission is to protect children, support families, and promote safe, stable, and permanent outcomes. A modern, well-designed child welfare information system is essential to that mission—enabling frontline staff to spend more time supporting children, families, and vulnerable adults and less time navigating outdated processes and tools. Allowing stakeholders to access the data needed to make important decisions for those DFPS serves. This work directly contributes to improved decision‑making, stronger accountability, better data quality, and more timely services, helping ensure DFPS can meet its responsibilities to Texas children, families, and vulnerable adults now and in the future.Essential Job FunctionsEssential duties and responsibilities include, but are not limited to: Participate as an active member of the CMTP project team throughout the duration of the project (Project is slated to end FY 2032) Analyze current child welfare business processes and support future-state process design Contribute subject matter expertise to requirements development, solution design, and system reviews Review project documentation, vendor deliverables, and solution concepts for alignment with DFPS program and operational needs Collaborate with DFPS program staff, IT teams, and vendors to support implementation readiness activities Provide input on risks, dependencies, and operational impacts related to system modernization Support cross-functional coordination between business and technical stakeholders Attend conferences, consult with counterparts at other agencies, conduct research online, and follow emerging trends to ensure that business practices are efficient, effective, and contemporary, meeting current industry standards. Evaluate business operations, identify opportunities for improvement, and design and recommend solutions to improve business operations through policy development and revision, proposals, and reviews with division leadership.  Collaborate with stakeholders to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met. Collaborate with users and team members to understand and document business processes and provide training on business solutions, applying change management principles. Communicate planning and key decisions by program and IT leadership and management to appropriate audiences. Work with internal and external stakeholders to align technology solutions with business strategies. Contribute to the business case process and develop corresponding documents as required. Ensure stakeholders’ expectations are met and identifies and resolves disconnects through negotiation or governance mechanisms. Develop and coordinate other special projects and perform other duties as assigned  Knowledge, Skills, and AbilitiesKnowledge DFPS policies, practices, and workflows DFPS organizational structure, business processes, and service delivery environment Knowledge of current DFPS applications Familiarity with CPS operation within the assigned area of responsibility Skills Strong communication skills and the ability to communicate with all stakeholder audiences to include technical, non-technical, management, executive staff, internal and external stakeholders Business process analysis and documentation Ability to translate program needs into clear business or functional requirements Strong written and verbal communication skills Ability to review and evaluate system designs and project deliverables Ability to cross collaborate with program, technical, and vendor teams Abilities Ability to work effectively in a large, complex organizational environment Ability to manage multiple priorities and adapt in a fast-paced project setting Ability to analyze problems, identify risks, and recommend practical solutions Proven ability to contribute as a collaborative team member on large-scale, multi-program IT initiativesPreferred Experience: Experience working on large-scale IT or system modernization projects Experience supporting design, implementation, or readiness activities for technology solutions in child welfare or human services environments Knowledge of federal CCWIS requirements and guidance Registration, Licensure Requirements or Certifications: No licensure, certification, or registration is required for this position. Relevant certifications (e.g., project management, business analysis, or CCWIS-related training) are preferred but not required. Initial Screening CriteriaCandidates may be screened based on, but not limited to, the following criteria: Bachelor’s degree from an accredited college or university, or equivalent professional experience may substitute for formal education on a year‑for‑year basis. (Example: Four years of relevant experience may substitute for a bachelor’s degree, and vice versa.) Minimum of five (5) years of DFPS experience Direct child welfare or adult protective services program experience Demonstrated knowledge of the Child Protective Services (CPS) program area relevant to assigned duties Experience participating in business process, system, or IT modernization initiatives Demonstrated ability to collaborate across program and technical teams Quality and relevance of prior work supporting large-scale initiatives Minimum Requirements: Demonstrate child welfare and/or adult protective services program experience. Minimum of five (5) years of experience in Texas Department of Family and Protective Services (DFPS) programs or in a comparable child welfare system in another state. Demonstrate knowledge and subject-matter expertise of the CPS relevant to assigned duties.  Additional Information This position is project-based and tied to the duration of the CCWIS transformation initiative ending FY 2032 Work assignments may evolve as DFPS transitions from implementation readiness into phased deployment Travel will be required to support stakeholder engagement, workshops, or project activities Background checks and compliance with DFPS policies are required    Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.Applicants selected for hire must pass a background check and if applicable a driver’s record check.State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.